Samsung CLP-315 Color Laser - Issues After 10.6.3

Do you have the Print Monitor installed? What does it tell during the process?

I have exactly the same issue with the same model of printer - precisely as Walter describes it. You can work around it by turning the printer off and on in between print jobs, or by printing a test page by pressing the big round button on the printer, but these are hardly ideal options.

I also have another printer, an Epson Stylus Photo, and that prints fine with 10.6.3. I tested the Samsung on my backup MacBook Pro, which is running 10.5.8, and that also works fine.

So it's reasonably clear that this is a specific problem with the Samsung printer driver and 10.6.3; can Apple fix it?

Thanks

Duncan

Weird. I've had the identical issue. I was pleased to see the software update from Apple for samsung printers last week and assumed all was fine.

But no the same problem. Sometimes printing is fine sometimes it appears to start printing and stops and sometimes does nothing. I've also had a go at reinstalling the original software from Samsung, downloaded the new samsun. Drivers from the samsung site, deleted and then added the printer and had a go deleting some pref files from the library. Still ne success.

The only good thing is that now I know I'm not alone and trust someone cleverer than me can work out what to do?

Apple these upgrades are supposed to fix issues not create new ones!

Any suggestions most welcome.

Paul

I think the CLP-300 is the older slower brother, though I see they do apparently have different drivers.

I'm using the 1.1 CLP-300 driver, no smart panel, and the wife and I are both still printing fine after 10.6.3. Apparently Samsung is up to 3.x for the 300. I wonder what I'm missing.

My experience with Epson and HP's panel intermediary would say try disabling the smart panel first.

Also, see if there is any difference with direct connect (mine is shared through an Airport). If works direct, check for updates for the router.

And last thing I got is trying to setup as a generic PCL printer. I thought I had originally set mine up using the open printer standard (the name I can't recall right now), but that might have been the B&W that preceded the color.

And my last suggestion, which depends on how closely related the 300 and 315 are, would be to try and download the 300 driver and see what happens.

I tried a couple of those suggestions - I installed the 300 driver, and it just printed out an error page telling me to install the proper driver! So then I tried the 'generic PCL driver', which didn't work at all.

After reinstalling the 310 series driver, it actually printed off three files in a row OK, and then reverted back to refusing to print on the fourth file. All of the first three were single-page documents; I wonder if there's some relation to the number of pages?

My printer is connected directly by USB, by the way.

Duncan

Have any of you notified Apple using one of these methods?

1) Contact AppleCare
2) Sign up for a free developer account and file a bug report at http://bugreport.apple.com
3) Leave feedback here: http://www.apple.com/feedback/macosx.html

We're just fellow users here and can't do anything about issues.

Finally, has anyone contacted Samsung? Apple doesn't write the Samsung printer drivers, they just pass along what Samsung has sent them.

I have a similar problem, but the scanner is the problem - printing works fine, but I got always an error message, if I using the scanner - and all happend after the installation of the 10.6.3 update - I'm trying some to resolve, but nothing works for this problem (reinstall of the drivers, removing of the scanner/printer). For testing I'm using a iMac 2GHz Core 2 Duo with Mac OS X 10.6.2 and the scanner works fine.

My hardware: 2 Mac Book Pros with 10.6.3 (2GHz Core Duo & 2.33GHz Core 2 Duo)
Samsung Printer/Scanner CLX-2160N

Had a go an not sorted. Only thing that works is to turn the printer off and on between print jobs

Any more suggestions gratefully received!

Thanks

Paul

I wanted to post about my situation, partly to add my voice, partly as a way to move on to more important and less annoying issues.

I bought the CLP-315 about nine months ago. It worked flawlessly until about two weeks ago. I can't recall the order of events, but my problems seemed to begin when I installed the smart panel so that I could check on the number of print jobs and the estimated toner left. This may have been about the time I 1) replaced one of the toner cartridges, and 2) received the Samsung driver update.

Sometimes it prints every other job. Sometimes it prints once after a power cycle. Sometimes the printer makes noise for about four sections as it does when it worked, but then falls silent just when I would normally hear the paper begin to move. Other times, when I try to print, I hear a simple solenoid click, then nothing.

I wondered if it was the printer itself, until I found this discussion. Also, the printer works flawlessly if I use Bootcamp and boot into Windows XP Home.

I have tried removing Smart Panel, using Time Machine to move the Samsung files back to a month ago, and have reset the printing system multiple times. Sometimes it seems to work a few times, but eventually it either stops working with 10.6 completely or drops every other job.

Thanks,
Steve

Hi Laz

It is interesting that you aren't having issues with the CLP-300. The problem I am having (which is also being experienced by at least one other user) is described below. Perhaps you haven't noticed the issue, as it only occurs when you send multiple jobs to the printer at the same time. It would be great if you could test this and report back.

"When I print multiple jobs (of say just 1 page each) they all used to print really fast under 10.6.2. Now I've updated to 10.6.3 (and even the v1.1 combo update dated 12th April) the print queue now sits for 30 seconds between each job. This is a real pain now to print, say 15 separate pages as it can take 7 or 8 minutes. The print queue is not deleting the completed job for 30 seconds."

Therefore, while there is no problem with single print jobs, the problem occurs when multiple jobs are sent to the printer.

I have included the link for this thread below:

http://discussions.apple.com/thread.jspa?messageID=11386871#11386871

Just want to add my voice to this topic. I also have a (very new) Samsung CLP 315 - and had no problems until the installation of OSX 10.6.3. I e-mailed Samsung - classic response - they said it was an Apple Problem!

I called AppleCare - and needless to say the printer worked fine when I was on the phone with them!!

I have been following the discussion and done most everything that has been suggested. Bottom line - it seems to print when it wants to, and then decides not to! The turning off and on option is the only thing working for me. Very frustrating.

Burdie