1 Reply Latest reply: Apr 4, 2010 8:42 PM by Doc M
bearcat014 Level 1 Level 1 (0 points)
A coupple days ago, my ipod suddenly flashed the "connect to itunes" logo on it. So I connected my ipod touch to itunes and clicked on the restore button. Durong the middle of restoring, an error message appeared with the error code 28. I looked on apple at the resolution for error code 28 but i was not able to get my ipod touch to restore. Please, please, please help me.

hp windows xp, Windows XP
  • Doc M Level 3 Level 3 (785 points)
    Error 23, 28, 29, 1011, 1012, 1611: These errors may indicate a hardware issue with your device. Follow the steps in this article and also attempt to restore while connected to a known-good computer and network to isolate this issue to the device. If the IMEI or MAC address is missing or is a default value, this can also confirm a hardware issue.

    More can be found here: http://support.apple.com/kb/TS1275.