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Safari keeps logging me out...

112064 Views 234 Replies Latest reply: Jan 21, 2014 1:30 PM by michaelpotter RSS
  • MBP2010 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 13, 2010 10:07 PM (in response to Carolyn Samit)
    The problem is not this forum. It's Safari 4.0.5, it's logging people out on every website prematurely, like in the middle of completing a stock purchase etc.

    Here is what seem to be going on. Safari is deleting cookies whenever it clears temporary cache data. And by default, it's setting the temp data size to 5 Mb (Safari -> Preference -> Security dialog)

    Work-around, set the "Database Storage" size in the above preference to a bigger size you're comfortable with. Safari will starting corrupting cookies when that size is reached. To avoid that, regularly Empty Cache, and Clear History to keep data under that size.
    Mackbook Pro, Safari 4.0.5, Mac OS X (10.6.3)
  • odds on Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2010 5:54 AM (in response to MBP2010)
    I was hopeful but that also does not solve the problem. It seems that every half hour or so all my web sites log out. There are about ten of them and it is critical to me that they stay open at all times. Even if I logged in only 2 minutes ago, they still all log out
    nick
    macbook pro, Mac OS X (10.6.3)
  • Alan McDonley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2010 8:12 AM (in response to Whatsup97)
    I also am suffering this early "need to sign in again" problem - on yahoo.com, on google.com, on nutrisystem.com, on hotmail.com, on apple.com, on roxio.com, and many more. I think this means cookies are not being kept, or not being updated at login.
    iMac Core i5 27", Mac OS X (10.6.3)
  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Apr 14, 2010 2:04 PM (in response to Whatsup97)
    Ok, guys --

    I'm trying to figure out what you all have in common.
    Questions for you:

    1. In your Network Preferences, is IPv6 turned off?
    System Preferences > Network > Advanced > TCP/IP : Configure iPv6: Off

    2. Do you have Norton or other antivirus/Security apps on your Mac?
    If so, which one?
    15" MBP; 20"iMac Duo; 12 PB G4; mini; and a few more., Mac OS X (10.6.3), LaCie Ext. HD
  • Alien88 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 14, 2010 2:07 PM (in response to ~Bee)
    1) Yes

    2) None.

    Even the latest build of webkit appears to suffer from the problem.. (i thought it didn't, but it just logged me out of my webmail)

    Message was edited by: Alien88
    MacBook Pro 15", Mac OS X (10.6.3)
  • jvsteele Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2010 2:06 PM (in response to ~Bee)
    I am having this issue with two computers. One has ipv6 set to automatic and one has it turned off. They are on different networks.

    I have no antivirus application on either computer.
    MacBook Pro, Mac OS X (10.6.3)
  • Alan McDonley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2010 3:21 PM (in response to ~Bee)
    IPv6:Off
    No AntiVirus (is that like advertizing to the hackers )
    iMac Core i5 27", Mac OS X (10.6.3)
  • odds on Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2010 4:28 PM (in response to Alan McDonley)
    no antivirus
    Configure IPv4 : Using DHCP

    nick
    macbook pro, Mac OS X (10.6.3)
  • steko Level 2 Level 2 (270 points)
    Currently Being Moderated
    Apr 14, 2010 4:35 PM (in response to ~Bee)
    Same here recently on another forum. (safari 4.0.5 - click2flash 1.5.5)

    iPv6 off - no Norton or other antivirus/Security apps - no Autofill
    Mac Pro Xeon 8 Core 2.8GHz | 10 GB RAM, Mac OS X (10.6.3)
  • ryer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2010 4:36 PM (in response to Whatsup97)
    no anti virus
    ipv6 = automatic

    also logging out has not been as prevalent today.
    macbook pro, Mac OS X (10.6.3)
  • mcdermd Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 15, 2010 9:09 AM (in response to Whatsup97)
    It appears to be a problem with how Safari is reading cookies now. I found more information here:

    http://telligent.com/support/telligentevolutionplatform/community/f/533/p/1062422/1336616.aspx

    Justin Couto wrote:
    Last week one of our client that is on Community Server 2008.5 suddenly started getting lots of
    compaints of people getting auto logged out of their site while running Safari. All of the people
    complaining had just updated their Macs and immediately began experiencing this problem.
    Other Mac users on the site that didn't install the update had no issues. As more and more
    people got the update the problem became bigger and bigger. Since this community has a
    significant Mac user base, they wanted us to look into the problem.

    The first thing we did was try to replicate it on our end in a default installation of CS 2008.5 and
    we were able to do so. Next, we tried to replicate it on Telligent Community 5.5 and we were able
    to do so. This issue is happening on Mac, Windows Safari version 4.0.5, iPhone with latest
    updates, and on the iPad.

    The next thing we did was look at the cookies getting moved across the wire with fiddler. What
    we found is that on the latest version of Safari the cookies were not looking the same as they do
    in every other browser. After lots of tests, we determined that Safari is breaking while parsing the
    comma which we think is messing up the cookie collection.

    We realize that the cookie mentioned above doesn't have anything to do with authentication, but
    we think it is causing issues with Safari's ability to pass the rest of the cookies.

    Since our client was on Community Server 2008.5 and we have the source, we changed the format
    of the Date/Time to not include commas. We then recompiled and deployed the patch. This fixed
    all the issues the client was having and we could no longer replicate it on our end.

    Hopefully this will provide a clearer picture of the issue.
    Many, Mac OS X (10.5.8)
  • mcdermd Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 15, 2010 9:13 AM (in response to mcdermd)
    jluenebu wrote:

    Here is an example of the cookie string not looking right in Safari:

    Cookie: .CommunityServer=C2D5064C6D68B71BCE016329FEE1C91C4061B8F42C8EED2FDA45F4B198E829 70C5BAD0C63A14539F9632CC77E10F67BF2C5032E9FEF54D198EB80C7BE0D03A65438EE9B6DDF06A 38AB0298D3060369E3; 01 Jan 1999 00:00:00 GMT&mra=Wed; AuthorizationCookie=685994d5-72b3-4b78-8d81-44b086cec850; CommunityServer-AutoLoginCookie=True; CommunityServer-LastVisitUpdated-2100=; CommunityServer-LastVisitUpdated-2101=; CommunityServer-UserCookie2100=lv=Fri; CommunityServer-UserCookie2101=lv=Fri&mra=Wed

    Here is an example of the cookie string looking right Chrome:

    Cookie: CommunityServer-AutoLoginCookie=True; CommunityServer-UserCookie2104=lv=Fri, 01 Jan 1999 00:00:00 GMT&mra=Mon, 29 Mar 2010 15:44:40 GMT; CommunityServer-UserCookie2103=lv=Mon, 29 Mar 2010 15:45:33 GMT&mra=Thu, 08 Apr 2010 22:36:27 GMT; CommunityServer-UserCookie2101=lv=Mon, 29 Mar 2010 15:45:42 GMT&mra=Thu, 08 Apr 2010 22:36:32 GMT; .CommunityServer=F4AC55CC2A9D7A2178C064D7AC65107EE5BACA41D6AFEBA00CC27B57721EFB AD0A57A6D79F68ED8CBE86D354545F523F90C838B6FB1E44D59BE8EB14E9CB4A79EEAD986A242D57 0557B21225F8B6A05C; .CSRoles=; CommunityServer-LastVisitUpdated-2100=; AuthorizationCookie=685994d5-72b3-4b78-8d81-44b086cec850; CommunityServer-UserCookie2100=lv=Sat, 10 Apr 2010 00:33:52 GMT&mra=Wed, 14 Apr 2010 22:49:25 GMT

    You will notice in the above example that the Safari cookie string cuts of the dates after the
    comma and I think what is happening is that depending upon which order the cookies come
    across the wire and are parsed by the browser they sometimes blow up the authentication cookie.
    Many, Mac OS X (10.5.8)
  • odds on Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2010 5:37 AM (in response to mcdermd)
    Thanks for that
    Unfortunately I have no idea what it means

    Surely Apple should have realised there is a problem and be about to release a fix for this.

    nick
    macbook pro, Mac OS X (10.6.3)
  • rob kaplan Level 1 Level 1 (0 points)
    of aol and hotmail accounts

    it actually happened a few times when I use firefox as well

    might be the 10.6.3 update????
    please help
    thanks
    iMac, Mac OS X (10.6.3)
  • rob kaplan Level 1 Level 1 (0 points)
    please help
    keeps logging me out of my aol and hotmail accounts every few minutes????

    any suggestions

    no level 2 techs could answer this except to a clean reinstall of the os,
    iMac, Mac OS X (10.6.3)
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