iPad Screen Scratched.

Question

iPad Screen Scratched.

Last night I was wiping the screen of my iPad with the special cloth that came with my 24" Cinema display, and I noticed that there was a scratch on my iPad screen. Since I got the device I haven't taken a look at it super close because I've just been so excited to use it. If I've been looking at it it's been in on (which is extremely difficult to see the scratch).

I can't imagine in the few hours of use that I scratched the device. I mean the thing has been pampered and lightly touched. I have had an iPhone 3GS for 9 months that has the same glass and goes in and out of my pocket that is scratch free. How could I have scratched my iPad? I mean the glass is super durable and it looks like something sharp has dinged the screen (all of which I can a test to not happening). What should I do?

ipad, Mac OS X (10.6.3)

Posted on Apr 5, 2010 4:52 AM

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Answer 1

necronym

Level 4

1,434 points

Apr 5, 2010 5:07 AM in response to marcscrookedfinger

Two things you can do:

1: accept it as is and enjoy your iPad.

or:

2: make an appointment with an Apple Genius at your local store (or talk to Apple Support if you bought your iPad online from Apple) and see what they make of it.

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Answer 2

Rex Ross

Level 1

79 points

Apr 5, 2010 5:11 AM in response to marcscrookedfinger

Make sure this is not the meteor streak on the background image

That fooled me for a moment

Looks just like scratch

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Answer 3

Apr 5, 2010 5:15 AM in response to Rex Ross

Yeah it's not the that. If the screen is on it's hard to see, but it's deep enough that you can feel the scratch in the the screen. It's like 1.5" long but right in the center about .25" in length it's deep enough that when the screen is on it looks like what water on a LCD screen looks like.

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Answer 4

Apr 5, 2010 5:17 AM in response to marcscrookedfinger

I guess I'll be calling apple. I should have inspected the device better on receipt.

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Answer 5

iBagwan

Level 2

361 points

Apr 5, 2010 3:07 PM in response to marcscrookedfinger

Hey Marc, I would definitely take it to an Apple store if you can. Make an appointment with a genius and really push it hard BUT POLITELY. So many people go in screaming and shouting and it only works against them. Be firm, this thing is brand new, don't take no for an answer, ask to speak to a manager if you have to and if that doesn't work ask about escalating it to corporate. The bottom line is Apple wants to keep the customer happy and you just spent a lot of money. If you are reasonable and insistent they usually will help you out. Being that the iPad is brand new and they don't want any negative hype they should help you out but the secret is persistence. Be the squeaky BUT NICE wheel and they should accommodate you.

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Answer 6

carl wolf

Level 6

14,631 points

Apr 5, 2010 3:11 PM in response to marcscrookedfinger

"How could I have scratched my iPad?"

I don't know, I can't see your iPad from where I'm sitting. It's curious that you didn't inspect it before you took it home, the place that it didn't get scratched.

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Answer 7

Apr 5, 2010 3:12 PM in response to iBagwan

I did just that. Stopped by the genus bar and there were no questions asked. They sent me packing with a new replacement iPad. Thank you Apple!

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Answer 8

Apr 5, 2010 3:16 PM in response to carl wolf

I didn't inspect it. I was busy with a million things saturday and just plugged it in to my mac because I knew it was gonna take a year to sync. I didn't notice it until after was cleaning it and holding it in the light. You couldn't see it except hen you held it just right in the light. if the screen was lit it was very difficult to see.

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Answer 9

Apr 5, 2010 3:39 PM in response to marcscrookedfinger

niceee... i would be frightned aswell atleat they gave you a new one without any hassle.

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Answer 10

Apr 5, 2010 3:58 PM in response to marcscrookedfinger

And that's why I love Apple!

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Answer 11

iBagwan

Level 2

361 points

Apr 5, 2010 4:18 PM in response to McCrazyforMACs

Yup! Apple really does care more than most. Did you get Apple Care? It's the best money you will spend. I've actually gotten 3 brand new Macbook Pros because of Apple care and they upgraded two of them. I use the MBP every day for work so they get a workout and anytime I have had an issue Apple has jumped to take care of it. Anything mobile gets a stress workout and getting Apple Care is just good sense!

Glad they took care of you!

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Answer 12

Apr 5, 2010 9:51 PM in response to Rex Ross

Rex Ross wrote:
Make sure this is not the meteor streak on the background image

That fooled me for a moment

Looks just like scratch

I thought I was the only one freaked out by that image–for a few seconds, I was ready to drive back to the Apple Store. By the way, those aren't meteors but a long exposure photograph of stars moving across the sky.

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