iTunes 9.1 keeps crashing...

Let's try that again...
Hi everyone,

iTunes keeps crashing at launch and sending a report to Apple. I've tried repairing permissions, running disk repair with my SL install disk, ran a memory test, etc. It works fine on other accounts on my iMac, just crashes on my account. I dragged both the iTunes folder and iTunes Music folder out of my User/Music folder. iTunes then opens up fine, although with no music in it naturally. It creates a new iTunes folder in my User/Music directory. As soon as I replace that new folder with the old iTunes folder, the program crashes. If I start fresh again and try to click on a song file from the old iTunes folder, iTunes crashes again. Apparently, my iTunes library became corrupted somehow. I've moved the iTunes and iTunes Music folders onto my desktop in the meantime. Any suggestions are greatly appreciated.

Jim

Unfortunately, I have mine on the left in grid view so that can't be the problem. I was able to recreate the library from the iTunes Music library.xml file and everything was up and running... until I shut down iTunes. The next time I restarted it, iTunes crashed again. Here's a bit of the console log. I can post all of it if some one needs it.

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000004
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread

Thanks for the reply and the link. At least I'm not the only one with this problem. I have a possible solution, but I'm afraid to try it. I opened up Time Machine and attempted to restore my User/Music folder from an earlier date (a few days ago). The problem is, that folder is more than 130 GB and I only have about 90 GB available. I'd have to trash my existing User/Music folder to make room for the older copy. I'd hate to have it somehow screw up and delete over 1000 albums and movies. Has anyone done this successfully? Thanks in advance!

Jim

+**If you still get the crash:+**

*+1) Drag the artist folder out of User/Music/iTunes/iTunes Media/Music to somewhere else, like Desktop.+*
*+2) Quit iTunes+*
*+3) Drag User/Library/Preferences/com.apple.iTunes.plist to the trash. Don't empty the trash yet.+*
*+4) Launch iTunes, creating a new prefs file. You'll have to go through a bunch of Welcome to iTunes stuff again.+*
*+5) Drag the artist folder back to the User/Music/iTunes/iTunes Media/Automatically Add to iTunes folder again to import it once more.+*
*+6) Try to play something again.+*

*+If either of these work, then the corruption was either in your library or prefs file, and your music is fine.+*

That did it! Somehow the preference file got corrupted. I kept trying to add artists back and it kept on crashing. I trashed the file and all was good. Thanks again. Good luck with your problem!

Problem was fixed for a few days, but it's back again! I found out the problem and have to figure how to fix it. I recently bought a Flip video camera and installed the FlipShare software that came with it. That's when it crashed the first time. I uninstalled the software after downloading some videos just in case that had something to do with my iTunes issue (that was the only software that I added before iTunes repeatedly crashed on me). Got iTunes up and running and tonight downloaded some videos. FlipShare automatically installed prior to the download and iTunes is once again crashing on me. Won't even open, just generates a crash report to be sent to Apple. Here's a bit of the Console log if anyone is interested:

Process: iTunes [2357]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 9.1 (9.1)
Build Info: iTunes-9107901~4
Code Type: X86 (Native)
Parent Process: launchd [83]

Date/Time: 2010-04-15 19:52:25.924 -0400
OS Version: Mac OS X 10.6.3 (10D573)
Report Version: 6
Sleep/Wake UUID: FD3AAC37-0C07-4A55-AB60-2214DB3F9805

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x0016603a 0x1000 + 1462330
1 com.apple.iTunes 0x00167fb3 0x1000 + 1470387
2 com.apple.iTunes 0x000a3853 0x1000 + 665683
3 com.apple.iTunes 0x0009d9bc 0x1000 + 641468
4 com.apple.HIToolbox 0x921240a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
5 com.apple.HIToolbox 0x92123370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
6 com.apple.HIToolbox 0x921231cf SendEventToEventTargetWithOptions + 58
7 com.apple.HIToolbox 0x9213d551 HIView::SendBoundsChanged(CGRect const&, CGRect const&) + 441
8 com.apple.HIToolbox 0x9213cee5 HIView::SetFrame(CGRect const&) + 423
9 com.apple.HIToolbox 0x921845b1 HIViewSetFrame + 52
10 com.apple.iTunes 0x000a8399 0x1000 + 684953
11 com.apple.iTunes 0x000b9e85 0x1000 + 757381
12 com.apple.iTunes 0x000d537a 0x1000 + 869242
13 com.apple.iTunes 0x000c1aef 0x1000 + 789231
14 com.apple.iTunes 0x000c57f9 0x1000 + 804857
15 com.apple.iTunes 0x00028928 0x1000 + 162088
16 com.apple.iTunes 0x00037353 0x1000 + 222035
17 com.apple.iTunes 0x001c309f 0x1000 + 1843359
18 com.apple.iTunes 0x001c3139 0x1000 + 1843513
19 com.apple.iTunes 0x0009609c 0x1000 + 610460
20 com.apple.iTunes 0x00036635 0x1000 + 218677
21 com.apple.iTunes 0x0003518a 0x1000 + 213386
22 com.apple.iTunes 0x002ccacf 0x1000 + 2931407
23 com.apple.iTunes 0x00035fad 0x1000 + 217005
24 com.apple.iTunes 0x00035f57 0x1000 + 216919
25 com.apple.iTunes 0x0039d360 0x1000 + 3785568
26 com.apple.iTunes 0x000953ea 0x1000 + 607210
27 com.apple.iTunes 0x00102868 0x1000 + 1054824
28 com.apple.iTunes 0x0019fb69 0x1000 + 1698665
29 com.apple.iTunes 0x001d6f5f 0x1000 + 1924959
30 com.apple.iTunes 0x000ec1a2 0x1000 + 962978
31 com.apple.iTunes 0x003b0280 0x1000 + 3863168
32 com.apple.HIToolbox 0x921240a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
33 com.apple.HIToolbox 0x92123370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
34 com.apple.HIToolbox 0x921231cf SendEventToEventTargetWithOptions + 58

If anyone else is having this problem or having no problem with iTunes and Flip software, I'd appreciate your comments.

Thanks,
Jim