5 Replies Latest reply: Jun 1, 2010 3:50 AM by Kimhansen72
paraglider Level 1 Level 1 (0 points)
Hi!

I can't restore a backup to my iPhone. I'm trying since two days now and my nerves are on edge.

I try to make a long story short:
I had broblems with the wi-fi and made a backup to restore the iPhone. It seems like everything worked fine until I connected my phone to iTunes to restore the backup. Then the following message occures:

"iTunes konnte das iPhone "+name iPhone+" nicht wiederherstellen, da ein unbekannter Fehler aufgetreten ist (-32)"
translation: "iTunes could not restore the iPhone "+iPhone name+" because an unknown error occurred (-32)"

I tried the following things to solve the issue:
- restartet iTunes, PC and iPhone
- used different USB-connectors
- reinstalle iTunes
- downgrading to iTunes 9.0
- installed iTunes on a new PC and transferred all iTunes-date incl. backups into the corresponding directories
- cleared sync history

On the "old" PC after the restore I had also the messages:
"iTunes konnte sich nicht mit diesem iPhone verbinden, da ein unbekannter Fehler aufgetreten ist (0xE800000A)"
translation "iTunes could not connect with this iPhone because an unknown error occurred (0xE800000A)"

and:

"iTunes konnte die Anbieterdaten nicht von Sync Services abrufen. Stellen Sie die Verbindung neu her und versuchen Sie es erneut"
translation "iTunes could not retrieve the provider data from Sync Services. Reset the connection and try again"

I would urgently need assistance!

Thanks and regards,
paraglider

3G, iPhone OS 3.1.3, iTunes 9.1.0.79, Windows 7
  • 1. Re: can't restore backup - error 32
    paraglider Level 1 Level 1 (0 points)
    The Wi-Fi problem seems to be caused by a hardware defect. Sent the phone to Apple today. Whether the error messages will occur after repair I'll see ...
  • 2. Re: can't restore backup - error 32
    paraglider Level 1 Level 1 (0 points)
    Today I got a new iPhone. Wanted to restore the backup I made from the previous iPhone (same OS version, same iTunes version) but receive the same error message:
    "iTunes konnte das iPhone "name iPhone" nicht wiederherstellen, da ein unbekannter Fehler aufgetreten ist (-32)"
    translation: "iTunes could not restore the iPhone "iPhone name" because an unknown error occurred (-32)"

    PLEASE HELP! The are some data in this backup I haven't elsewhere (pictures, memos, voice-memos). Besides I don't want to configure everything again (would take me hours).

    Regards,
    paraglider
  • 3. Re: can't restore backup - error 32
    ChrisJ4203 Level 7 Level 7 (28,180 points)
    I haven't seen anything on that particular error, however looking at this Apple Support article about error codes http://support.apple.com/kb/ts1275 the ones around it are hardware codes. If you try it again and it doesn't work, I would think about possibly making an appointment with Apple.
  • 4. Re: can't restore backup - error 32
    paraglider Level 1 Level 1 (0 points)
    Thank you for the link to the alert messages. The same I got today from Apple. I went through all of the mentioned trouble shooting options without success

    Another question in this respect:
    My backup file has a size of 400MB. My iPhone (8GB) was nearly full (~500MB left) when I made the backup.
    Is it possible, that the backup file is that small? Maybe this file is corrupt?
  • 5. Re: can't restore backup - error 32
    Kimhansen72 Level 1 Level 1 (0 points)
    Same problem here.

    I have an iPhone 3G (8GB) - almost full. When I synced it with my iMac it wouldn't do the backup, so I restored it. Now I want to restore the backup and I get this message "...error (-32)"

    I've tried everything I'm told to do, but I still get the same error message.

    I still can find my backups in: Library/Application Support/MobileSync/Backup