5 Replies Latest reply: Jun 1, 2010 3:50 AM by Kimhansen72
paraglider Level 1 (0 points)

I can't restore a backup to my iPhone. I'm trying since two days now and my nerves are on edge.

I try to make a long story short:
I had broblems with the wi-fi and made a backup to restore the iPhone. It seems like everything worked fine until I connected my phone to iTunes to restore the backup. Then the following message occures:

"iTunes konnte das iPhone "+name iPhone+" nicht wiederherstellen, da ein unbekannter Fehler aufgetreten ist (-32)"
translation: "iTunes could not restore the iPhone "+iPhone name+" because an unknown error occurred (-32)"

I tried the following things to solve the issue:
- restartet iTunes, PC and iPhone
- used different USB-connectors
- reinstalle iTunes
- downgrading to iTunes 9.0
- installed iTunes on a new PC and transferred all iTunes-date incl. backups into the corresponding directories
- cleared sync history

On the "old" PC after the restore I had also the messages:
"iTunes konnte sich nicht mit diesem iPhone verbinden, da ein unbekannter Fehler aufgetreten ist (0xE800000A)"
translation "iTunes could not connect with this iPhone because an unknown error occurred (0xE800000A)"


"iTunes konnte die Anbieterdaten nicht von Sync Services abrufen. Stellen Sie die Verbindung neu her und versuchen Sie es erneut"
translation "iTunes could not retrieve the provider data from Sync Services. Reset the connection and try again"

I would urgently need assistance!

Thanks and regards,

3G, iPhone OS 3.1.3, iTunes, Windows 7