Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

11 points

"Required file cannot be found" when syncing photos

I'm getting the "The iPad "iPad" cannot be synced. The required file cannot be found" when syncing my photos. Everything else seems to sync successfully. I was able to sync my photos a couple of times until I started to delete some photos, change album names, move pics around in albums and merge/rename events. I've emptied my trash to get rid of the deleted photos.

When the library does seem to "update" on the iPad, I have some seemingly empty spots on Faces where I've deleted photos from the original photo sync-- if I touch there, the old name comes but the photo is gone.

iMac, Mac OS X (10.6.3), iPhoto '09

Posted on Apr 6, 2010 11:54 AM

51 replies

jinette

Level 1

0 points

Jul 22, 2011 2:25 AM in response to Bresaur

It hasn't worked for me with my iPhone 4. The problem happened for the first time only 3 days ago after changing my settings in iTunes as to which albums and events I wanted to sync. The synchronisation of the iPhoto photos gets to almost the end of the process and then aborts with the message '...can't sync. Required file not found.' I've rebuilt the iPhoto library, deleted the ipod cache several times. Repaired permissions. Nothing seems to make a difference. Yet it is not troubling my iPad synchronisation, where I have also changed photo selections. What's going on? Do I need to restore my iPhone and start again?

Jul 27, 2011 6:18 PM in response to LindaPf

@Ditch iPod Cache - Worked perfectly. Cheers mate

jinette

Level 1

0 points

Jul 27, 2011 11:50 PM in response to jinette

OK - I've figured it out - there is a missing step in the instructions about deleting the iPod cache. It is:

Before anything else: Quit iTunes

Delete the iPod cache

Open iTunes

AND then reselect the photos to be synced under the iPhoto tab

Click Apply.

The new selection will now sync.

Rich2084

Level 1

0 points

Jul 28, 2011 10:35 AM in response to jinette

thanks worked perfectly, with Apeture as well

Aug 9, 2011 11:42 AM in response to Bresaur

Thank you for this...over a year later...your tip worked for me. I'm new to the "Apple Community" and my first experience was a delight!

Thanks again.

Jake718

Level 1

0 points

Aug 15, 2011 10:12 PM in response to Bresaur

Salute Bresaur!

Aug 22, 2011 7:21 PM in response to Bresaur

How to right click on a touchpad? I use a laptop..(sorry for stupid question) I trashed the Ipod photo cache file ..restarted app but it still says I don't have required file. Now I can't find this file. Doesn't appear. Please advise.

Aug 28, 2011 11:25 AM in response to Bresaur

worked for me. Thanks!

Aug 30, 2011 6:23 PM in response to Bresaur

Thank you for this post. It worked perfectly for me as well with my new iPad2!! 😁

Turiion

Level 1

0 points

Sep 1, 2011 5:05 AM in response to Bresaur

Great mate,

thank you very much it works perfectly.

madrid15

Level 1

0 points

Sep 1, 2011 11:58 AM in response to Bresaur

Thank you so much, this really fixed the problem. I just called Apple and they wanted to charge me $70.00 to speak to them, so this really helped me to save some money. Thank you for posting.