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"Required file cannot be found" when syncing photos

41113 Views 51 Replies Latest reply: Sep 3, 2012 3:24 PM by siewz RSS
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LindaPf Calculating status...
Currently Being Moderated
Apr 6, 2010 11:54 AM
I'm getting the "The iPad "iPad" cannot be synced. The required file cannot be found" when syncing my photos. Everything else seems to sync successfully. I was able to sync my photos a couple of times until I started to delete some photos, change album names, move pics around in albums and merge/rename events. I've emptied my trash to get rid of the deleted photos.

When the library does seem to "update" on the iPad, I have some seemingly empty spots on Faces where I've deleted photos from the original photo sync-- if I touch there, the old name comes but the photo is gone.
iMac, Mac OS X (10.6.3), iPhoto '09
  • localecho Calculating status...
    Currently Being Moderated
    Apr 12, 2010 10:24 AM (in response to LindaPf)
    Same problem here. Any solutions out there?
    iPad 32gb, iPhone OS 3.1.3
  • Rick Smith Level 1 Level 1 (140 points)
    I'm getting the same warning. The weird thing is if I click on the photos tab and click on "events from last 2 months" I get the error. If I change it to "events from last month," I don't get the error..


    any ideas?
    iMac 2.8, quad core i7, Mac OS X (10.6.2)
  • Bresaur Level 1 Level 1 (0 points)
    I had sent to trash a number of photo's in Iphoto and when I tried to sync with Itunes I got the message " The IPad cannot be synced. The required file cannot be found." Although the photo's can be viewed in Iphoto I'm not able to transfer them on to the iPad.

    Any suggestion?

    MacBook pro, Mac OS X (10.6.3), Ipad
  • Alex Neil Calculating status...
    Currently Being Moderated
    Apr 15, 2010 9:51 AM (in response to LindaPf)
    I also just received the "required file cannot be found" message. Not sure at what point in the sync. All the top status bar says is "Syncing...".

    Syncing seems to be a tedious error prone process with the iPad. On plugging the iPad in, iTunes starts displaying the spinning beachball of death for 5 minutes before the iPad displays "Syncing" and then another few minutes before it shows up in iTunes.

    Certainly not what I would have expected.
    iMac 2.8G,, Graphite Clamshell, MacBook Pro, MacBook Air, iPhone, iPad, Mac OS X (10.6), Windoze.....
  • Bresaur Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 17, 2010 8:13 AM (in response to LindaPf)
    I called Apple and talked to a senior tech who had me fix the problem. The problem is with the ipod photo cache.

    He had me do the following:
    1. go to home folder in finder
    2. open pictures folder
    3. right click on iphoto library and click on show package contents
    4. Find "ipod photo cache" file and drag to desktop
    5. Close finder
    6. Reopen itunes and sync ipad
    7. The ipod photo cache rebuilds itself

    This resolved my issue.
    MacBook pro, iPhone OS 3.1.3, Ipad
  • gnawbone315 Calculating status...
    Currently Being Moderated
    Apr 30, 2010 5:08 PM (in response to Bresaur)

    I just got home from the Apple store with my new 3G iPad and had the same error. I followed your "fix" and it worked perfectly, the photos are syncing as I type this.

    You didn't know you were answering a question in the future but Thank You!
    Macbook Pro, Mac OS X (10.6.3), iPad 3G 64g, iPhone 3.1.3, iMac G5
  • Brian in Vegas Calculating status...
    Bresaur's instructions for the fix does work.

    Easy fix.

    Thank you for posting Bresaur as I had this problem with my iPad and it worked perfectly.
    MacBook Pro, Mac OS X (10.4.10)
  • Freddiemac777 Calculating status...
    Hello, i have 2 macbooks and 2 iphones, this solution worked on one set but not the other. any idea what i can to to make the second set work?
    mavbook, Mac OS X (10.5.5), the iphone cannot be synced,the required file cannot be found
  • zongamin Calculating status...
    Currently Being Moderated
    May 4, 2010 10:27 PM (in response to Bresaur)
    Thank you Bresaur, this has worked perfectly for me - I had the same problem on my 3GS.
    iMac 2.66 20in 4GB, Mac OS X (10.6.3), 32GB 3GS
  • Christian Riley Level 2 Level 2 (250 points)
    Currently Being Moderated
    May 5, 2010 10:09 AM (in response to Bresaur)
    Great tip, thanks for posting it. Worked for me with Mac OS 10.6.3.

    DQC MacPro, G5 dual 2.5ghz, MacBPro 17, Mac OS X (10.6.3)
  • TheMrSheen Calculating status...
    Currently Being Moderated
    May 10, 2010 3:47 AM (in response to Bresaur)
    Awesome!!! But i ask why did it do this in the first place? I was splitting some events in iphoto and changing some picture titles… is this the reason? am i to leave everything as it is, never to touch the library again just so i can sync with my iPhone i will go mad!
    MacBook Pro
  • tinmobile Calculating status...
    bresaur, thank you for posting this! that solved my problem.
    iMac 20", Mac OS X (10.6.3), Intel Core 2 Duo 2 GHz
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Have you ever transferred photos from iPhoto to an iPod and/or iPhone?

    When transferring photos to an iPhone or iPad, photos are optimized for viewing on the device as part of the iTunes sync/transfer process, which creates the iPod Photo Cache. If the cache gets corrupted for whatever reason, the error message will be the result.

    I've been transferring photos from my iPhoto Library to two iPhones for nearly 3 years now and I haven't experienced the same yet. This includes making changes to photos in my iPhoto library, adding/removing photos from iPhoto albums selected to be transferred to the iPhones, etc.

    This is not something that should be required on a regular basis.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.3),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Khiem Le Level 1 Level 1 (5 points)

    It worked perfectly for me, even I was not syncing from iPhoto library.

    For those who are not syncing from other folders, rather than iPhoto, you actually do the same steps mentioned above. There is always a folder called "iPod photo cache". Just delete it and re-sync the folder, you'll fine.
    Macbook Pro, Mac OS X (10.6.3), iPad 3.2 iPhone 3.1
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