4 Replies Latest reply: Apr 6, 2010 2:20 PM by JGatsby
JGatsby Level 1 Level 1
I rebooted my Mac and Safari just stopped working. When I try to start it I get the beach ball then after a while I bring up the "Force Quit" window and it has the little message "not responding" next to Safari. I've tried this several times. Firefox (which I'm using now) works fine. No recent changes to network hardware or software. I'm running Mac OS X 10.4.11, 2 GHz Intel Core Duo, 1.5 GB 667 MHz DDR2 SDRAM.

iMac4,1, Mac OS X (10.4.8)
  • JGatsby Level 1 Level 1
    Also, I tried rebooting one more time and also cycling the router and Safari still won't start. I'm guessing my only option is to reinstall Safari? That somehow it got corrupted?
  • Carolyn Samit Level 10 Level 10

    Please click My Settings right side of this window and update your forum profile. Thanks!

    Reinstalling Safari can exacerbate the problems. Troubleshooting is your best bet.

    From the Safari Menu Bar, click Safari / Empty Cache.

    From the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset. If emptying the cache doesn't help or Resetting Safari ...

    Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem. Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues


Web pages now include a small icon or 'favicon' which is visible in the address bar and next to bookmarks. These icons take up disk space and slow Safari down. It is possible to erase the icons from your computer and start fresh. *To delete Safari's icon cache using the Finder, open your user folder, navigate to ~/Library/Safari/ and move this file "webpageIcons.db to the Trash.*

    If Safari still "beachballs", go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop. Relaunch Safari. If it's a successful launch, then that .plist file needs to be moved to the Trash.

    Relaunch Safari.

  • JGatsby Level 1 Level 1
    Hooray!!!! It worked!

    It was a little tricky. At first I couldn't even get to the Safari window because it Beach Balled right away before the menu came up, even after I waited a while. But then I quit all other applications and tried again and this time after waiting a while (still beach balling) I was able to get to the menu, empty the cache and that worked! I did the reset as well just to make sure. FYI, the first time the bookmarks were messed up, I would click on Politics and get the bookmarks for Shopping but after I quit and restarted all was well.

    Also, I updated my profile, hope its visible now. I think it may not have been visible because I never accessed discussions via Firefox before.

    I love Macs, even when things go wrong the fix is painless. Thanks a million for the fast and effective reply.
  • Carolyn Samit Level 10 Level 10
    You're welcome. Waving from across the bay