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No one goes home tonight until the WiFi issue is fixed

20631 Views 57 Replies Latest reply: Jun 4, 2010 6:06 AM by uchenna RSS
  • Geraldo DelGato Calculating status...
    Hello -----

    I bought an iPad when my Apple Store opened on Apr. 5.

    When I got the iPad home, it would not connect to the community WIFI provided by my apartment complex. I must say that this WIFI connection has worked admirably for more than three years and continues to connected easily and robustly to my Intel iMac to this day. My WIFI source works fine (I'm sending this message via THAT connection).

    Additionally, my community regularly shows over a dozen active websites in my vicinity. My iPad can only "see" two or three of them, and those tend to appear and disappear over a short span of time.

    My feeling is NOT that the iPad WIFI connection does not work, but that it only works at VERY close range.

    I know that my iPad WIFI works because I took it to the Genius Bar yesterday morning. As I sat OUTSIDE the Apple store, the iPad connected to the Apple supplied signal quite easily. In the hour that I waited to talk to a Genius, the iPad worked FLAWLESSLY. (It's a beautiful device when it works)

    The Geniuses where sympathetic that I didn't have a STRONGER WIFI source, but offered no help at making my iPad work with my existing, otherwise functional, home connection.

    So as others have said here, the iPad is a delightful device, BUT there is little to guarantee that it will link to your existing home WIFI source.

    This is VERY disappointing and needs to be resolved if Apple desires this product to survive. They really need to resolve this before they alienate the enthusiastic Apple loyalists that have shown confidence in this product.

    ----- G DG
    iPad, iPhone OS 3.1.3, 3 iMacs and 3 iPods as well
  • Mark Nickolas Calculating status...
    This problem is EXACTLY the same one plaguing us Apple TV users over the past year or so. Just bought an IPad this weekend and same thing is going on. Never have had this problem with any other equipment in my apartment ever. I'm guessing they're using the same technology for the IPad wifi as they have been the Apple TV wifi.

    A huge problem. I've been losing my connection very 15-30 minutes or so just like Apple TV. Usually have to "renew lease" in my network connections to get IPad to re-establish wifi connection but noticed it just worked by powering off and powering back on (an option not available on ATV which always stays on when plugged in).

    If this thread is monitored by Apple, see the mind-numbing insanity over this issue with ATV in the support threads. Thankfully, given how much Apple has invested in the IPad they'll hopefully fix this problem once and for all. Otherwise, I'm returning my IPad asap.
  • Sangs Calculating status...
    I believe the Speakeasy test uses Flash - so it won't work if so.
    MacBook Pro, Mac Mini, iPad 64, iPhone, Mac OS X (10.6.3), 2.53 ghz, 4 GB RAM, AEX
  • Inachu Calculating status...
    ----I guess it's the implementation of N mode on the ipad. That may be not compatible with all the N routers out there. Would love to see a firmware update from Apple. --- Kappy


    I use D-link extreme N wifi router.

    No issues with me. I threw out all my linksys wifi routers that ALL of tehm had wifi issues.
    AMD 6000, Windows XP Pro, Gaming pc
  • Mark Nickolas Level 1 Level 1 (0 points)
    I use a new Belkin and am suffering...
  • OremBrown Calculating status...
    My 802.11n access point has worked great for the last six months with my MacBook Air, 3 iPhones and a (sorry to say) Windows PC laptop. Add the iPad to the mix and I have to reset the access point every hour or so, turn off the iPad and it is solid again. Apple--what is going on??
    iPad, iPhone OS 3.1.3, MacBook Air for iTunes
  • odamae8 Calculating status...
    This issue is almost a deal-breaker for me. I am new to Apple- no iPod, no iPhone so I was excited about this new toy. When it works it is great but I cannot move about my house without the connection dropping and being asked to join the network constantly. I actually have now memorized nonsense network settings and an alphabet soup password. Extremely annoying especially in the middle of streaming a TV show. I wonder how many returns they get? I am pretty disgusted and feel ripped off if I returne and have to pay the restocking fee. I do not want them to give me a replacement since it will just do the same. No problems with my PC or wireless laptop.

    I knew I should have waited..... too bad Apple did not see this as an opportunity to lure those of us from the PC darkside to the Apple brand with a great new device. Nevermore
    iPad, Windows 7
  • SacCAMac Calculating status...
    Very good!
    24" iMac, Mac OS X (10.6.3)
  • AboveTheChaos Level 1 Level 1 (10 points)
    From a financial perspective, I think you're right. Apple has billions in the bank and can EASILY ride this out without doing anything BUT what will make them fix it is the tarnished reputations. This is their new revolutionary, magical device that can only connect via wifi. I am positive they'll fix it as long as it's a software or firmware fix. There's no way in **** they'd do a recall if it's a design issue.
    Macbook Pro 2.4 - 13 Macbook Pro 2.53 - Macbook Air 1.6 (1st Gen POS), Mac OS X (10.6.3)
  • David. Level 4 Level 4 (2,145 points)
    under the circumstances you may very well not have to pay a restocking fee. Complain vehemently to store management if they try to stick you with one. Alternatively, complain to your credit card company if you paid with a cc. the best solution is to work it out with the store. Be FIRM.
    Windows 7, - Ipod 4G, Ipod Mini 2G, Shuffle 2G, Nano 2G, Touch 2G - 3.1.3
  • zandzak Level 1 Level 1 (0 points)
    Does anyone know what the apple store settings are? That work so beautifully.
  • odamae8 Level 1 Level 1 (0 points)
    Thanks David- fortunately the return was hassle-free. I got some dumb looks and denials that anyone at the store heard about problems with the iPad. I did not make a stink or point out that iPad issues were being discussed all over the internet. I figured with a full refund I was ahead of the game so I took the money and ran. Still loads of people in the store playing with the iPad and buying it. I sincerely hope Apple can work out the bugs- when it worked, I absolutely LOVED it!

    Good luck to everyone who decides to keep the first generation iPad.
    iPad, Windows 7
  • odamae8 Level 1 Level 1 (0 points)
    Interestingly, the iPad worked flawlessly at the UCLA student union on the UCLA network as well. There must be problems with 3rd party routers.

    My little brain just cannot comprehend- I need stuff to work right out of the box. I thought this is what Apple was famous for?!
    iPad, Windows 7
  • Geraldo DelGato Level 1 Level 1 (0 points)
    I don't think that Apple uses any special settings to make the iPad connect to their WIFI connection, but I think that my Genius mentioned that Apple's, relatively small, store had FIVE routers in operation.

    I believe the that RANGE of the iPad is the question. A user with a router in the corner of the room will probably see no problems. If the router is at the other end of the house, I think there may be big problems with the iPad (even if other devices work fine).

    If somebody with both a working WIFI iTouch and iPad would slowly walk away from their router and report at what distance each device loses its WIFI connection, my hunch is that the iPad will fail at a MUCH CLOSER range than the iTouch (or MacBook, etc).

    I have contacted "Consumers Reports" suggesting just such a test. Since interest is high on this matter, they MIGHT just do it.

    Sure wish APPLE would.

    ----- G DG
    iPad, iPhone OS 3.1.3, 3 iMacs and 3 iPods as well
  • gizzyman Calculating status...
    what kind of cordless phone do you have in your home?
    try unplugging it to see if it resolves your problems.
    I have a DECT 6.0 cordless phone and no wifi issues
    Dell Studio XPS, Windows 7, BlackBerry Storm 2

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