Previous 1 2 Next 19 Replies Latest reply: Jul 10, 2010 12:46 PM by dathomps
shirocko Level 1 (0 points)
Hey,

I have a big problem.
Yesterday I wanted to upgrade iTunes to the newest version, but during installation the update manager said that he cannot start the Bonjour Service. I tried to Start it out of the Services Dialog, but it failed too.
The following message appeared (sry it's the german version):
+"Bonjour Service auf Lokaler Computer konnte nicht gestartet werden. Weitere Informationen finden Sie im Systemereignisprotokoll. Setzen Sie sich mit dem Dritthersteller in Verbindung, wenn es sich um einen Nicht-Microsoft-Dienst handelt. Beziehen Sie sich auf den diestspezifischen Fehlercode 10014."+

I hope you can help me with this problem.

Windows 7
  • tstanley Level 1 (0 points)
    I am having the same problem. I am using a Windows Vista machine. Bonjour was working fine until I upgraded to version 2.0. Now, I am stuck. I would return to the older version, but it does not seem to be available.
  • rePhil Level 1 (0 points)
    I am having the same problem on my XP laptop. I tried starting the service manually, uninstalling and reinsatalling Bonjour, even reinstalled iTunes in hope it would repair, but iTunes indicates a newer veriosn of Bonjour has already been loaded. "Bonjour Service is not available" is the error message when trying to launch Bonjour Print Services.

    Message was edited by: rePhil
  • shirocko Level 1 (0 points)
    right I've got the same errors.
    and really crazy is the fact that I get this error on my PC but on my Laptop it will work.

    On my PC I reinstalled now the old iTunes Version toll a bugfix will be released
  • Snooge Level 1 (0 points)
    if you have more than one computer or a friend that has not upgraded. rename files in the c:\program files\bonjour directory and then copy the same files from a nother computer running the older version of bonjour. Then start the service.

    It worked on my xp sp3 machine using files from my vista machine that had not been upgraded. This should get bonjour to start but may not solve all problems.

    What did not work.
    uninstall bonjour, install bonjour for windows.
    upgrade
    repair bonjour
    reinstall itunes
  • tstanley Level 1 (0 points)
    I have no one else that runs Bonjour and I have tried all of the repair/reinstall options. All I did was upgrade and now the service won't start. I even tried to start it manually. Are there really not more people having this issue?
  • Spectre0101 Level 1 (0 points)
    Add me to the growing list. I got my I Pad. Now bon jour service will not start. I also get error code 10014. Thus I cannot use the home sharing feature of I Tunes. I hope there's a fix pending very soon!!!!!
  • Sam.of.tauranga.newzealand Level 1 (0 points)
    Hi all

    I've got the same problem - updated iTunes to 9.1 and now suddenly bonjour cannot start services!

    Help would be much appreciated

    Sam
  • SplinterVA Level 1 (0 points)
    Me too
    Looks like Microsoft Broke Bonjour
  • jimdicktick Level 1 (0 points)
    And me....
  • AF X-Man Level 1 (5 points)
    After reading through a lot of blogs about this Bonjour error I found a solution to Install iTunes without the $#%@W# Bonjour:

    What I did previously:

    uninstalled itunes and all apple programs, tried to re-install and kept getting error message.

    This worked for me

    To install itunes with quicktime only:
    1.) Download the itunes setup exe file. (Save to a file on your desktop)
    2.) Download 7-zip or winrar, and install.
    3.) Right click the exe file and extract the files.
    4.) Delete the following files:
    -AppleMobileDeviceSupport
    -AppleSoftwareUpdate
    -Bonjour
    -MobileMe
    5.) Open a command prompt window and browse to the folder with the extracted files.
    6.) Type itunes.msi /passive

    And voila! you have the updated iTunes

    If you need Bonjour go here:

    http://download.cnet.com/Bonjour-for-Windows/3000-18507_4-93550.html?tag=mncol
  • tstanley Level 1 (0 points)
    AF X-man, you are my hero. iTunes wasn't my problem, but the link to the old Bonjour was just what the doctor ordered. So much for "updates".

    Thanks.
  • sesikora Level 1 (0 points)
    Another vote for the older version of Bonjour. Fixed the problem for me.
  • SShultz Level 1 (0 points)
    How do you figure Microsoft broke Bonjour????? That's a pretty ridiculous statement based on nothing whatsoever.
  • alexharries Level 1 (0 points)
    9.x update broke Bonjour on my Windows 7 installs, and I have been tearing my hair out, too.

    This approach also helped me get my Bonjour working again:

    - Uninstall all versions of Bonjour or Bonjour Printer Services (or similar)
    - Re-download and re-install iTunes, selecting the "Repair" option
    - Download and install the version of Bonjour linked above (the one hosted on CNet)

    It may be worth noting that, whenever possible, I right-clicked and selected "Run as administrator" instead of just running it and waiting for the UAC prompts.

    Best of British!

    A slightly less-stressed Alex :o)
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