3 Replies Latest reply: Apr 12, 2010 8:17 PM by BGreg
suzi_suz Level 1 Level 1 (0 points)
My mum got a mac air for herself at Christmas and I have converted her to the wonders of mac, she's in love...

However she rang me today with this issue and not having an air myself and being miles away I don't really know how to help (yes I have told her to ring the helpline) but can anyone here help me help my distraught mother?

Here's the problem...

She was using the laptop this morning and it worked fine.
She closed it to put it into hibernation and then went a couple of hours later and it wont wake up.

I of course told her to plug it in, which she has done and she's now charged it until the green light on the charger is on. However it still refuses to turn on. She has held the on button for some time, she has pressed the space bar etc...

Does anyone know CPR for a mac book air?

Thanks

Suz

macbook pro | iphone 3g 16gb | ipod touch/classic | time capsule | macbook 13", Mac OS X (10.5.6)
  • BGreg Level 6 Level 6 (17,500 points)
    Reset the SMC:

    1. Shut down the computer.
    2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    4. Release all the keys and the power button at the same time.
    5. Press the power button to turn on the computer.
  • hve Level 1 Level 1 (0 points)
    I have the same problem and used your suggestion to press shift-control-option and power on. After that I pressed again power on and have now an error indication:
    The sleep light blinks three times and beeps with each blink.
    I found out, it assumes there is no memory. What can I do, to convince it, that there is memory?
  • BGreg Level 6 Level 6 (17,500 points)
    hve,

    I would return the system to a local Apple store for diagnosis.