4 Replies Latest reply: Apr 25, 2010 1:31 PM by Leon Drury
SandraJ Level 1 Level 1 (0 points)
OK. Like a thousand other threads that have been posted over the past week or so on this topic and having tried most of the suggestions, I find myself at a loss.

After most recent update (which I installed on Monday) from 3.1.2 to 3.1.3 all **** has broken loose between my *iPhone, iTunes & Outlook*. This all came to light just hours after the install. . . . I noticed that my phone wasn't syncing - at all, it just "hung" there then I went into my contacts in Outlook - gone. . . UGH, EEK, OK, so they're still on my iPhone BUT I can't get to them in Outlook. After loosing most of yesterday and all of today I am at the mercy of someone who might know how to resolve this issue.

_*Steps I have taken :*_

I have un-installed and reinstalled iTunes 5 times, no luck, I've restarted, yada yada yada. I've hidden my Norton's Internet Security, allowed iTunes, etc. *Still no luck*. Take in mind, all was great after months of perfect syncing, etc. no problems whatsoever . . .

*The two messages that I continue to get when I open iTunes and connect my phone:*

1) "Mobile Device helper has stopped working"
2) " Unable to load data-class information from Sync Services. Reconnect or try again later".

The most recent error message under "Problems Reports & Solutions" on my start menu read:

Product: MobileDeviceHelper

Problem: Stopped working

Date: 4/7/2010 3:42 PM

Status: Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

This is the same message that I have received the last 10 times under Mobile Device Helper.

*Please PLEASE please*, does anyone know how to resolve this problem?

*Thank you SO MUCH for any insight.*

-signed, UGH!!!

e-Machine, Windows Vista, Microsoft Outlook, 2007, iPhone