1915 Views 2 Replies Latest reply: May 8, 2010 8:19 PM by cduong
Although contacts are included with your iPhone's backup, which is updated by iTunes as the first step during the iTunes sync process, contacts are designed to be synced with a supported application on your computer. Since your iPhone's backup includes a significant amount of other data, not a good idea to depend on your iPhone's backup alone for this data, and I don't know how anyone gets by without having their contact info available on their computer anyway.
When restoring an iPhone with iTunes, it is completely erased first followed by the firmware being re-installed. After the firmware is re-installed, you are prompted to restore from your iPhone's backup, which is the default selection. The other selection is as a new iPhone or not from your iPhone's backup, which must be manually selected.
If you aren't syncing contacts with a supported application on your computer - you don't have any contact info available on your computer and if your contacts weren't restored when restoring from your iPhone's backup - either you didn't sync your iPhone with iTunes much if at all, or there is a problem with your iPhone's backup in regards to this data.