iTunes Quits on New macbook Air

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Level 2

164 points

iTunes Quits on New macbook Air

I have a new Macbook Air, less than a week old. Suddenly iTunes will not open. It will begin to then "Unexpectedly Quits". I have thrown out preferences but it still will not open. Pleae advise.

iMac, Mac OS X (10.6.3)

Posted on Apr 7, 2010 6:32 PM

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Answer 1

Mac-Medic

Level 6

17,301 points

Apr 8, 2010 10:00 PM in response to dogsnack

Login to another User account. Will it launch OK in there?

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Answer 2

dogsnack Author

Level 2

164 points

Apr 11, 2010 1:49 PM in response to Mac-Medic

No does not work on guest account as well...

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Answer 3

Mac-Medic

Level 6

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Apr 11, 2010 1:53 PM in response to dogsnack

OK, try reinstalling iTunes.

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Answer 4

dogsnack Author

Level 2

164 points

Apr 11, 2010 1:54 PM in response to Mac-Medic

er, how do I do this on a macbook air?

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Answer 5

Mac-Medic

Level 6

17,301 points

Apr 11, 2010 2:02 PM in response to dogsnack

Go here and download it. Then run the installer.

http://www.apple.com/itunes/

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Answer 6

dogsnack Author

Level 2

164 points

Apr 11, 2010 4:28 PM in response to dogsnack

Uninstalled old iTunes, downloaded and re installed it from website, ran Repair Permissions and still it 'quits unexpectedly'
It does open in Safety Mode but there is no sound...grrr.

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Answer 7

dogsnack Author

Level 2

164 points

Apr 11, 2010 4:31 PM in response to dogsnack

...forgot to add error details. It is quite long and I have a screen shot but says
Exception type: "EXC BADACCESS (SIGSEGV)
Exception Codes: KERN PROTECTIONFAILURE at 0x00000000bf7ffffc

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Answer 8

Mac-Medic

Level 6

17,301 points

Apr 11, 2010 6:02 PM in response to dogsnack

Try rebuilding your LaunchServices database with OnyX.

Boot in Safe Mode (hold Shift key down) and see if it works there.

Run your hardware tester for an extended period of time. You may have a hardware issue with your RAM.

Also, make sure all external devices are disconnected.

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Answer 9

dogsnack Author

Level 2

164 points

Apr 11, 2010 8:16 PM in response to Mac-Medic

Rebuilt launch services with Onyx and it still quits. It does open in safe mode but there is no sound.Volume control is locked.

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Answer 10

Mac-Medic

Level 6

17,301 points

Apr 11, 2010 9:44 PM in response to dogsnack

It does open in safe mode but there is no sound.Volume control is locked.

OK, then it sounds like it is software-related. Do you remember installing anything lately just before this started happening? If so, try installing it. If that does not work, it's time for you to do a system reinstall.

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