Previous 1 2 Next 21 Replies Latest reply: Jun 5, 2010 4:26 PM by Goodboy06
christinadi Level 1 (0 points)
I am unable to retrieve my pictures from my iPhone because it does not appear in My Computer when plugged in. It shows up in iTunes and syncs just fine but that is all it does. I just recently restored it but still nothing. Any tips?
I tried to update to the latest version , but still not working~~ I know i m not the first people have this problem~~ can anyone teach me how to do???

Iphone, iPhone OS 3.1.3
  • Allan Sampson Level 10 (123,405 points)
    Have you tried using the Windoze Scanner & Camera Wizard when your iPhone is connected?
  • Lawrence Finch Level 7 (34,951 points)
    If you have any corrupt files in the iPhone's Camera Roll the iPhone will not appear to the camera wizard or in My Computer. Usually these pictures came via MMS or email. So if you have any such pictures email them to another computer and delete them from the camera roll. This should fix the problem.
  • dannyli_1984 Level 1 (0 points)
    Do you want to say that WINDOWS does recognize this USB device but doesn't show an icon as a camera to let you do any operations in explorer?

    I have the same issue. But my experience is like:

    1. Do not plug your iPhone before Login to Windows successfully. You may connect iPhone to Windows after all the drives have been initiated.

    2. Change to another USB port to connect.I could not say any reason, for my laptop, there are 2 USB ports, _one is never working with iPhone, but it can be connected with other USB device;_ _another is always working fine with iPhone..._

    Just a suggestion, hope you can fix it. I don't think this is related to restore or update your firmware.
  • christinadi Level 1 (0 points)
    Windoze Scanner & Camera Wizard ?? What is this? May i know where i can find it and how to use it thanks~~
  • christinadi Level 1 (0 points)
    Thanks for ur reply` Do u mean if i delete all the photo which not took by the Iphone camera? then i can find my Iphone on "My Computer"???
  • Lawrence Finch Level 7 (34,951 points)
    Yes, this will usually work unless there are other problems in your computer. Delete photos in the Camera Roll only, not the photo app.
  • christinadi Level 1 (0 points)
    when i click on "My computer" after i plugged in my phone~ it doesnt appear on "my computer",but my iphone can recognize by Itune~~

    before there was no problem~ i can find my phone after i plugged in computer~~
  • Lawrence Finch Level 7 (34,951 points)
    1. Click on the Windows desktop

    2. Press <F1>

    3. Enter "Windows Camera and Scanner Wizard" in the search box.

    4. Read the results.

    But if the iPhone isn't showing up in My Computer the wizard won't work either.
  • christinadi Level 1 (0 points)
    ok I will try later~ haaa cos i have more than 2000 photos on my phone~~ need to find out which one was from mms or email~~
    anyway thanks again
  • Lawrence Finch Level 7 (34,951 points)
    The iPhone is two different devices to Windows, a digital camera and an iPod. The digital camera should be recognized by Windows, and the iPod by iTunes. So it is not unusual for one to be recognized and the other not recognized.
  • christinadi Level 1 (0 points)
    you are god~~~ after i deleted some photo which i download from the web site~ I can find my iphone in "my computer" again~~~ thankssssssssssssssssssss a lot man~~~~~~ you are soooooo smart
  • Lawrence Finch Level 7 (34,951 points)
    Thanks! I consider this "fix" a workaround for a bug in the iPhone OS, but at least there IS a workaround!
  • christinadi Level 1 (0 points)
    i just fixed that problem , a new problem come out~~
    Now i can find my iphone in "my computer" after i plug in, but i cant find my iphone on itune now~~~ anyone know how to fix it??

    Message was edited by: christinadi
  • Lawrence Finch Level 7 (34,951 points)
    First, reboot your computer. Check basics; fir example, is AppleMobileDeviceService.exe running: Launch Task Manager, click on the Processes tab, then the Image Name column heading to sort the list and look for it. If it isn't there go to the Control Panel, Administrative Tools and launch Services. Find it in the list, right click the entry and start it.

    If that doesn't fix it then start here: http://support.apple.com/kb/TS1495
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