13 Replies Latest reply: May 1, 2011 2:17 AM by Brandeplank
OzLK Level 1 Level 1 (110 points)
I am thinking of buying an iPad when I am in the US.
Does it have International Warranty?
  • Graham Outterside Level 4 Level 4 (2,910 points)
    The jury is still out - ask Apple, in fact ask several people and you'll get a different reply from each of them. You will only be able to find out for certain when the iPad is released internationally and the words on the warranty are made public.
  • AlexKoe Level 1 Level 1 (0 points)
    Hi you can find the iPad warranty here: http://images.apple.com/legal/warranty/docs/NAiPad_Warrantyv20.pdf

    Unfortunately based on the wording, Apple kept it not very precise (probably intentionally):

    "Apple may restrict service to the country where Apple or its Authorized Distributors originally sold the hardware product"

    and a bit further down in the same document:

    "If you seek service in a country that is not the country of original purchase,
    you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards."

    Interestingly enough, that "restrict" phrase which is in the iPad warranty doesn't show up in the very similar iPod warranty: http://images.apple.com/legal/warranty/docs/ipodisight.pdf
  • Callum_Cc Level 1 Level 1 (0 points)
    Hello, I have just got off the phone from Apple asking them is the iPad warranty world wide e.g. I asked them if I bought an iPad from the US can I have it repaired from the UK (You know what I mean) and the answer from them was that the iPad warranty was global, I am now going to get one.
  • OzLK Level 1 Level 1 (110 points)
    Thank you Callum.
    That's great. I'm going to get one.
  • Callum_Cc Level 1 Level 1 (0 points)
    I also made them send me an e-mail conferming this, so if they ever refused to fix it I could show them the e-mail. If you want this as proof I could forward it to you?
  • HighAlpha Level 1 Level 1 (0 points)
    I purchased an iPad in the US last week and have noticed it has a fault. I have spoken to Apple in Ireland, the UK and the US. Each Apple representative informed me that the only place I can get the iPad repaired is the country where I purchased it and that the warranty is definitely not international. Very disappointed as have never had a problem like this with Apple in the past. Hope this helps.
  • Chris CA Level 9 Level 9 (76,835 points)
    Each Apple representative informed me that the only place I can get the iPad repaired is the country where I purchased it

    Since it has not yet been released everywhere, the country you are in will likely be a bit "confused".
    Call AppleCare in your country and if they say the warranty is no good there, ask to elevate it to *Customer Relations* (different than Customer Service).
  • Callum_Cc Level 1 Level 1 (0 points)
    For The People Who Need My E-Mail They Sent Me;

    http://s1001.photobucket.com/albums/af133/CallumCc/?action=view&current=iPadWarr anty.png

    Just tell them you have an E-Mail saying that it is International and they should change it. If they ask for the E-Mail just save the picture and forward it to them.
  • Chris CA Level 9 Level 9 (76,835 points)
    Not really proof of anything though.
  • Callum_Cc Level 1 Level 1 (0 points)
    Just wondering how is it not proof?
  • Chris CA Level 9 Level 9 (76,835 points)
    It may nudge them to check their with their supervisor and their policies but it's not "proof".
    I could make similar photo that states Steve Jobs authorized me to get a free Mac Pro when I buy an iPad.
  • Callum_Cc Level 1 Level 1 (0 points)
    But still you could tell them that you have recieved false information etc and they should do something about it.
  • Brandeplank Level 1 Level 1 (0 points)

    Yes but you have to show them that you cleared it at the airport and a copy of the receipt, I live in south Africa and I got an iPad from the US and they just released it here. So I have backlight issues and a dead pixel and they said they will only do warranty if you show them a copy of the delcarence and receipt!