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International warranty?

I am thinking of buying an iPad when I am in the US.
Does it have International Warranty?

Posted on Apr 9, 2010 2:55 AM

Reply
13 replies

Apr 9, 2010 8:36 AM in response to OzLK

Hi you can find the iPad warranty here: http://images.apple.com/legal/warranty/docs/NAiPad_Warrantyv20.pdf

Unfortunately based on the wording, Apple kept it not very precise (probably intentionally):

"Apple may restrict service to the country where Apple or its Authorized Distributors originally sold the hardware product"

and a bit further down in the same document:

"If you seek service in a country that is not the country of original purchase,
you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards."

Interestingly enough, that "restrict" phrase which is in the iPad warranty doesn't show up in the very similar iPod warranty: http://images.apple.com/legal/warranty/docs/ipodisight.pdf

Apr 26, 2010 2:53 PM in response to Callum_Cc

I purchased an iPad in the US last week and have noticed it has a fault. I have spoken to Apple in Ireland, the UK and the US. Each Apple representative informed me that the only place I can get the iPad repaired is the country where I purchased it and that the warranty is definitely not international. Very disappointed as have never had a problem like this with Apple in the past. Hope this helps.

Apr 26, 2010 3:30 PM in response to HighAlpha

Each Apple representative informed me that the only place I can get the iPad repaired is the country where I purchased it

Since it has not yet been released everywhere, the country you are in will likely be a bit "confused".
Call AppleCare in your country and if they say the warranty is no good there, ask to elevate it to *Customer Relations* (different than Customer Service).

International warranty?

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