1818 Views 1 Reply Latest reply: Apr 10, 2010 9:51 PM by eaglesflight1258
Have you tried inputing your passcode and unlocking your iPhone? Does the screen stay blank after it is unlocked?
With the VoiceOver accessibility feature on, it will read off any button that is tapped, but it will not perform the buttons function until it has been confirmed. Once you have selected a button, you have to double tap to confirm it. For example, if you tap the number 5, it will say "Five" and then if you double-tap anywhere on the screen, the iPhone will then enter 5 into the input (in your case, the passcode). In this way, you can enter in the passcode and unlock the iPhone. I'm not sure if you have already done this, but if the screen stays blank after unlocking the iPhone, try these. Hopefully one method will work:
1. Hard reset/reboot: Press and hold both the home button and sleep/wake button until it restarts. Keep the buttons held until it reboots.
2. Restore: Restore through iTunes by attaching your iPhone to your computer via the USB cable, opening iTunes, selecting your iPhone in the left pane, then selecting the restore option in the right pane. Remember to "restore from the backup of" first, and then if the problem persists, then "set up as a new iphone."
3. Recovery: Force your iPhone into recovery mode and restore from there. To do this, turn it off (or, if you cannot turn it off, try it while it is on/frozen). Then, press and hold the home button. Keeping it held, plug your iPhone into iTunes via the USB cable. Keep holding down the home button until the screen showing a USB cable and an iTunes icon appears. Then, iTunes will recognize your iPhone, and you can do a restore.
4. As a last resort, take it into an Apple Store to get it replaced. If your iPhone is still under warranty they will replace it with no charge. You can also mail it in to Apple.
Message was edited by: eaglesflight1258