3 Replies Latest reply: Apr 11, 2010 12:44 PM by jhjjr
jhjjr Level 1 Level 1 (0 points)
My macbook won't boot past white screen. A $55 service charge later, the diagnosis is bad HD. My question is: with the HD removed, shouldn't I be able to boot from my gray OS S Install disc 1? The disc is a little scratched..., how can I get a replacement?

Thanks

Macbook 13-inch late 2007, Mac OS X (10.5.8), 4GB RAM
  • Kappy Level 10 Level 10 (250,120 points)
    If your OS X installer disc is no longer usable then you can arrange to purchase a replacement by calling AppleCare Customer Service.

    Have you tried reformatting the hard drive? If may not require replacement unless the drive has truly failed.

    Extended Hard Drive Preparation

    1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.

    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.

    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.

    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.

    5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.

    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
  • jhjjr Level 1 Level 1 (0 points)
    I can't boot from my installer disc, stalls at white screen with gray apple. Do I have to pay $ to call applecare customer service?
  • Kappy Level 10 Level 10 (250,120 points)
    Not to call but for the replacement discs and shipping. As an alternative you could buy the Snow Leopard DVD at your local Apple retailer for $30. It will not have the diagnostics test suite as the replacement disc has, but it has everything else.