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TOP RIGHT BUTTON ON iPHONE WON'T WORK

7786 Views 1 Reply Latest reply: Apr 12, 2010 12:13 PM by Jim VanLeeuwen RSS
Lee G. Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 12, 2010 7:06 AM
Hello...thanks in advance for any responses.

My top right button on my phone will not work. I press it...and nothing. I basically have to use the Home button to access Apps, etc etc.

Any suggestions on how to fix this besides taking this to the Apple store? (which is an option, but I just wanted to check here first)

Thanks:)
MacBook Pro, Mac OS X (10.5.2)
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)
    Currently Being Moderated
    Apr 12, 2010 12:13 PM (in response to Lee G.)
    All I can suggest is the standard troubleshooting steps in order.

    Restart your phone: Press and hold the Sleep/Wake button for a few seconds until a red slider appears, and then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

    Reset your phone: Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.

    Restore your phone: Restore: http://support.apple.com/kb/HT1414

    Make an appointment to have an Apple Retail Store Genius look at your phone. http://www.apple.com/retail/geniusbar/

    Call U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
    27" iMac 3.06GHz Intel Core Duo, Mac OS X (10.6.3), iPhone 3GS - 6 iPods

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