4th Gen. iPod - Sad iPod Icon

I got a 40 GB 4th generation click wheel iPod in December of 2004. In September of 2005, I got an exclamation folder icon on my iPod. I jumped through all the hoops on Apple's support page to fix it, to no avail. I paid my $30, sent it in, and they sent me a new one. Now, in November of 2005 (2 months later) this new iPod has died, this time with a sad iPod icon. Once again, I have jumped through all the hoops that Apple wants me to, and my iPod is still dead. I'd really rather not keep paying $30 every few months to replace a dead iPod.

Suggestions?

Posted on Nov 20, 2005 7:22 PM

Reply
7 replies

Nov 20, 2005 10:31 PM in response to Jeff--

Battery not receiving a charge?

I'm having the exact same problem, and I can assure you it has nothing to do with the battery. While the iPod was suffering yet not quite sick enough to refuse to boot completely, it charged fine. The hard drive is dead. As I type, I can hear it spinning and clicking as I again make a vain attempt to resuscitate it.

I have the exact same model... 40gb 4th Generation. I had the same problem, sent in the iPod, and the lovely replacement died only 2 weeks later. Rediculous. Fortunately mine is under warranty and I do not have to pay 30 dollars each try. This simply can't be a cooincidence. Apple must be using lousy hard drives. I have no idea what to do either. Even though I don't have to pay, sending in this iPod yet again is a major inconvenience.

I realize that there are several other threads of the same topic, but that just goes to show how widespread this problem is. Somebody else was chided for venting frustration on the forums, yet I sympathize with them. There must be a better way than blindly sending the iPod back to Apple a third time. Call it immature impatience if you will, but even from an objetive standpoint this situation should be addresed now; Apple must wastefully send new/refurb iPods to people until they get it right. In the meantime, I'm sure they are losing some customers even though I intend to stick with them through these difficulties.

Nov 21, 2005 6:44 AM in response to Julian Panetta

Julian:

My iPod, before it died, was doing the same thing where the hard drive would spin up and make those clicking noises. Unfortunately it won't make any noise anymore which, along with everything else, I figured it meant that the hard drive was dead. It's interesting to see that this is more widespread than I thought it would be.

If Apple has indeed been using sub-par hard drives with these models, would it make sense for me to just go ahead and buy a new 5th gen. iPod? As it is, I'm happy with 40 GB and a black and white screen, but if getting new iPod of the same model isn't going to fix my problem, perhaps I should just break down and upgrade?

Nov 21, 2005 8:19 PM in response to kcdills

That's an interesting question. As you probably know, if you go out and buy a 5th gen iPod, you pay $300 (for a 30gb "upgrade")- about 10 replacements at your current rate. As a high school student, I personally don't have the cash, but it might well be worthwhile if you do. Nevertheless, I'd almost recommend that you give the "repair" one more shot. It's obviously up to you. One other thing you should consider, however, is connectivity. The 5th generations no longer use firewire, so if you don't have USB 2.0, you might be in for a long song/data loading time. I use my iPod as an external hard drive (well, not any more!), so that would be bad in my case.

That said, I don't entirely understand why you are paying $30 to send in the iPod for repair; it should still be under warranty from the December 2004 purchase and, if not, Apple's (meaningless?) 3 month guarantee for refurbs. You should look into this, because, sorry to say, you might be spending those dollars for nothing.

I'm contemplating a rather different sort of solution: a downgrade to a 3rd generation. I got my 4th generation after sending in a 3rd for a battery replacement. Apple messed up supposedly in my favor, sending me a 4th gen (and sending my personalized 3rd generation to someone slightly less lucky!). The thing is, if I am really good on the day of question, I might get somebody helpful on the Applecare lines who would set up a dispatch with my old serial number. They offered that before when there was the personalization issue, but I turned it down. Though, after these troubles, my 3rd Generation appears more and more attractive, shorter battery life notwithstanding.

I'm also considering writing a letter to Apple (if such a move is even possible). Perhaps they already do know of the issue, but it seems to me that it could be in their best interests to simply send people 5th gens. That way they wouldn't have to have so many wasteful returned requests, and customers wouldn't likely ('cept for the USB issue) complain. But there's the problem that 5th gen's aren't made with 40 gb hard drives. Hmm.

Nov 21, 2005 10:28 PM in response to Julian Panetta

i bought my 20GB iPod at cosco the sad iPod and folder came up and when i got it to work i connected to to my computer to upload all the songs again. and everytime i got to that step the ipod froze. Returned it to cosco and got the 5G iPod. (i friggin love cosco) Basically if u see the sad iPod on ur screen ur ipod is slowly dieing 😟

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4th Gen. iPod - Sad iPod Icon

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