8 Replies Latest reply: Apr 18, 2010 9:11 AM by Baby Boomer (USofA)
DarthBabe Level 1 Level 1 (0 points)
I noticed a few days ago that Quicktime wasn't working. Tried to uninstall it and now iTunes is also not working. Tried both uninstalling and reinstalling. Still not working. Please help!

This is the error message I get from Quicktime:
Process: QuickTime Player 7 [203]
Path: /Applications/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7
Identifier: com.apple.quicktimeplayer
Version: 7.6.3 (7.6.3)
Build Info: QuickTimePlayer-6300000~1
Code Type: X86 (Native)
Parent Process: launchd [80]

Date/Time: 2010-04-14 11:50:13.521 -0300
OS Version: Mac OS X 10.6.3 (10D573)
Report Version: 6

Interval Since Last Report: 23796 sec
Crashes Since Last Report: 29
Per-App Interval Since Last Report: 2 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: C09EE934-1991-45A4-B631-7BE7AE7FBEB3

Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000096
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.QuickTime 0x96cadd48 SetTimeBaseRate_priv + 12
1 com.apple.QuickTime 0x96ca03c7 QTGetWallClockTimeBase_priv + 109
2 com.apple.QuickTime 0x96ca02fd AssureThreadTopLevelIdleManagerExists + 45
3 com.apple.QuickTime 0x96ca022e QTGetTimeUntilNextTask_priv + 60
4 com.apple.QuickTime 0x96ca01e9 QTGetTimeUntilNextTask + 29
5 com.apple.QTKit 0x90017359 +[QTMovie_QuickTime idleAllMovies:] + 457
6 com.apple.Foundation 0x937e4970 __NSFireTimer + 141
7 com.apple.CoreFoundation 0x93af276b __CFRunLoopRun + 8059
8 com.apple.CoreFoundation 0x93af00f4 CFRunLoopRunSpecific + 452
9 com.apple.CoreFoundation 0x93aeff21 CFRunLoopRunInMode + 97
10 com.apple.HIToolbox 0x952e50fc RunCurrentEventLoopInMode + 392
11 com.apple.HIToolbox 0x952e4ded ReceiveNextEventCommon + 158
12 com.apple.HIToolbox 0x952e4d36 BlockUntilNextEventMatchingListInMode + 81
13 com.apple.AppKit 0x9561d135 _DPSNextEvent + 847
14 com.apple.AppKit 0x9561c976 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
15 com.apple.quicktimeplayer 0x00003a44 -[QTPApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 71
16 com.apple.AppKit 0x955debef -[NSApplication run] + 821
17 com.apple.AppKit 0x955d6c85 NSApplicationMain + 574
18 com.apple.quicktimeplayer 0x000024bd start + 53

Thread 1:
0 libSystem.B.dylib 0x93241bd2 _workqkernreturn + 10
1 libSystem.B.dylib 0x93242168 pthreadwqthread + 941
2 libSystem.B.dylib 0x93241d86 start_wqthread + 30

Thread 2: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x93242b42 kevent + 10
1 libSystem.B.dylib 0x9324325c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x93242719 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x932424be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x93241f41 pthreadwqthread + 390
5 libSystem.B.dylib 0x93241d86 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96ca0368 ecx: 0x0002fb80 edx: 0x000fc080
edi: 0x00000000 esi: 0xa08e0740 ebp: 0xbfffe6e8 esp: 0xbfffe6a0
ss: 0x0000001f efl: 0x00010286 eip: 0x96cadd48 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000096

Binary Images:
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0x95276000 - 0x95276ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x952b0000 - 0x955d4fef com.apple.HIToolbox 1.6.2 (???) <F5F99E78-5377-DD54-6138-9FC84467F938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x962eb000 - 0x9646dfe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <96A45E03-2B29-83EB-0FC6-2C932E398722> /usr/lib/libicucore.A.dylib
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0x96564000 - 0x96579fff com.apple.ImageCapture 6.0 (6.0) <3F31833A-38A9-444E-02B7-17619CA6F2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x9657a000 - 0x965c0ffb com.apple.CoreMediaIOServices 130.0 (1035) <397101F4-BA80-C8C2-F816-E2FBE5E15D4F> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x965c1000 - 0x9667afe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
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0x9668c000 - 0x9678efef com.apple.MeshKitIO 1.1 (49.2) <34322CDD-E67E-318A-F03A-A3DD05201046> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
0x9678f000 - 0x9678fff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9683a000 - 0x96878ff7 com.apple.QuickLookFramework 2.2 (327.4) <88A59C42-A200-FCB6-23EC-E848D0E14963> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
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0x968bc000 - 0x968edff3 libTrueTypeScaler.dylib ??? (???) <4C189FCA-A210-7255-8F70-38DF9D19F877> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x96abc000 - 0x96c78ff3 com.apple.ImageIO.framework 3.0.2 (3.0.1) <CB39B067-58B8-70DB-3E40-160604664A6D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x96c79000 - 0x96f72fef com.apple.QuickTime 7.6.6 (1729) <4C99ED7D-5A4B-E41E-602D-2D01A99168CD> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x96ff8000 - 0x9707affb SecurityFoundation 36840.0.0 (compatibility 1.0.0) <29C27E0E-B2B3-BF6B-B1F8-5783B8B01535> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
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0x97101000 - 0x9716fff7 com.apple.QuickLookUIFramework 2.2 (327.4) <5B6A066B-B867-D3A3-BDEE-3D68FA5385B4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
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0x97250000 - 0x97294ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x97295000 - 0x973a1ff7 libGLProgrammability.dylib ??? (???) <CA0A975B-2BEE-44E7-CFA6-8105CFE6FE00> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x973a2000 - 0x973f2ff7 com.apple.framework.familycontrols 2.0.1 (2010) <50E74916-19A5-F2FC-AB57-76F2C8DDF0A7> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x973f3000 - 0x973f8ff7 com.apple.OpenDirectory 10.6 (10.6) <92582807-E8F3-3DD9-EB42-4195CFB754A1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x973f9000 - 0x97525fff com.apple.audio.toolbox.AudioToolbox 1.6.3 (1.6.3) <F0D7256E-0914-8E77-E37B-9720430422AB> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x97526000 - 0x9752cfff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x97810000 - 0x97831fe7 com.apple.opencl 12.1 (12.1) <1BCA4F60-E612-5C1B-EF50-A810D70CDF05> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9783d000 - 0x97c53ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x97c54000 - 0x97d46ff7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <7482933B-4AF6-ED55-AD72-4FBD1E134958> /usr/lib/libcrypto.0.9.8.dylib
0x97d47000 - 0x97d57ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x97d58000 - 0x97da9ff7 com.apple.HIServices 1.8.0 (???) <10C85B88-C6AF-91DB-2546-34661BA35AC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x97daa000 - 0x97daeff7 IOSurface ??? (???) <4B825ADA-8DBE-6BA2-1AB3-307D2C3AFCA8> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x97dbd000 - 0x97e58ff7 com.apple.ApplicationServices.ATS 4.1 (???) <22FCDB9B-B588-D602-3991-26A2E3C51E6E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x97e59000 - 0x97e67ff7 com.apple.opengl 1.6.7 (1.6.7) <3C529790-DEE9-AC27-A879-806E4C23323C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x97e68000 - 0x97f43fe7 com.apple.DesktopServices 1.5.5 (1.5.5) <ECEDFDF2-C40E-8DF0-F8FC-249CCA762E62> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9805b000 - 0x9810bff3 com.apple.ColorSync 4.6.3 (4.6.3) <68B6A1B9-86CF-0C5A-7D63-56ED4BB2EB5B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x98193000 - 0x9819eff7 libCSync.A.dylib 543.33.0 (compatibility 64.0.0) <F914F427-98EA-98BC-923D-47274A90D441> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9819f000 - 0x981a9ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9821f000 - 0x98221ff7 libRadiance.dylib ??? (???) <9358E1EF-F802-B76E-8E23-2D0695787CFB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x98222000 - 0x98234ff7 com.apple.MultitouchSupport.framework 204.12.1 (204.12.1) <6BB58E90-21FA-C491-F0E4-54B69CCDBBC0> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9823c000 - 0x9823fff7 libCoreVMClient.dylib ??? (???) <98CB96B1-85FE-25AF-AB19-ED061912FC3E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x98240000 - 0x9825cfe3 com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x98297000 - 0x98297ff7 com.apple.Carbon 150 (152) <608A04AB-F35D-D2EB-6629-16B88FB32074> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <06A5336A-A6F6-4E62-F55F-4909A64631C2> /usr/lib/libSystem.B.dylib

Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.66 GHz, 2 GB, SMC 1.29f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.1f4, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD3200AAJS-40VWA1, 298.09 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06A
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: MP240 series, 0x04a9 (Canon Inc.), 0x1732, 0xfa200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000

iMac, Mac OS X (10.6.3)
  • 1. Re: Quicktime in not working
    Baby Boomer (USofA) Level 9 Level 9 (55,575 points)
    Disconnect all devices from your computer then try the following:
    Boot up from your Snow Leopard Install DVD while holding down the "c" key.

    Select the language you wish to use, and then choose "Disk Utility" from the menu bar.

    Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.

    Once this process has been completed restart your computer and repair permissions directly from Disk Utility.

    +If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.+




    See Knowledge Base Article: http://support.apple.com/kb/HT1782 Using Disk Utility in Mac OS X 10.4.3 or later to verify or repair disks

    -----—



    http://docs.info.apple.com/article.html?artnum=25751 About Disk Utility's Repair Disk Permissions feature

    ==================

    If QT & iTunes still do not work, re-install iTunes & QT from Software Update or from Apple's Download site. After you re-install, repair permissions and again restart your computer.





    !http://i50.tinypic.com/izvwo1.gif!
  • 2. Re: Quicktime in not working
    DarthBabe Level 1 Level 1 (0 points)
    Hi, I thank you for you tips, however, I've tried all that and it is still not working. Upon trying the last steps, it would only let me install itunes and not quicktime. It says quicktime is already installed on my comp. Whenever I keep running repair permissions, this keeps popping up:
    Permissions differ on "usr/share/derby", should be drwxr-xr-x , they are lrwxr-xr-x
    Repaired "usr/share/derby"
    Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired
  • 3. Re: Quicktime in not working
    QuickTimeKirk Level 8 Level 8 (48,120 points)
    Reading your crash report it shows QuickTime Player is installed in the Applications folder.
    Did you move it there?
    It should install in the Applications/Utilities folder.
  • 4. Re: Quicktime in not working
    DarthBabe Level 1 Level 1 (0 points)
    So, I should move it to the utilities folder?
  • 5. Re: Quicktime in not working
    Baby Boomer (USofA) Level 9 Level 9 (55,575 points)
    Yup!





    !http://i50.tinypic.com/izvwo1.gif!
  • 6. Re: Quicktime in not working
    DarthBabe Level 1 Level 1 (0 points)
    So, I did that...now what? It still isn't working.
  • 7. Re: Quicktime in not working
    QuickTimeKirk Level 8 Level 8 (48,120 points)
    7.6.3 isn't part of SnowLeopard 10.6.3 and, because it was in the wrong folder, wasn't properly updated to 7.6.6.

    Run the 10.6.3 update again and it should fix things.
  • 8. Re: Quicktime in not working
    Baby Boomer (USofA) Level 9 Level 9 (55,575 points)
    Make sure you repair permissions and restart your computer afterwards.





    !http://i50.tinypic.com/izvwo1.gif!