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Problem authorizing computer in iTunes

4903 Views 5 Replies Latest reply: Jul 20, 2012 7:22 PM by walt1956 RSS
JoshuaY Calculating status...
Currently Being Moderated
Apr 14, 2010 3:46 PM
When I attempt to authorize computer in iTunes I am getting the follow error message:

+*There was an error storing your authorization information on this computer.*+

+The required file was not found or has a permissions error. Correct this permissions problem and try again, or reauthorize this computer if the permission cannot be changed.+

I'm using the following
Macbook (2.26Mhz Intel / 2GB Ram / 250GB Disk)
Mac OS X 10.6.3
iTunes 9.1 (79)


Here is what I have tried
Deauthorizing the computer (I get the same error message)

I have followed the instructions in this knowledge base article
http://support.apple.com/kb/TS1277
(Basically verifying the permissions on the /User/Shared folder)

And I have removed and reinstalled iTunes.

I am at wits end... Any help would be appreciated.
Macbook 2.26 Intel, Mac OS X (10.6.3)
  • DenisF Level 2 Level 2 (150 points)
    Currently Being Moderated
    May 28, 2010 12:30 PM (in response to JoshuaY)
    I had also
    +There was an error storing your authorization information on this computer.+

    +The required file was not found or has a permissions error. Correct this permissions problem and try again, or reauthorize this computer if the permission cannot be changed.+

    My call to Apple support ended in check the permissions for the shared directory (they were OK) and re-install itunes on my brand new MacBook Pro, but without success.

    Then I followed your advice.
    In the shared folder there was a folder called "SC Info". Surprisingly, it was the first time I saw it and it doesn't appear on any other mac I have at home.
    I changed the permission of this folder as follows
    Wheel from Read Only to Read/Write
    Everyone from Read Only to Read/Write
    and now the problem is solved.

    Many thanks
    Two iBook G4 and two Mac Book, Mac OS X (10.5.7), MobileMe family
  • Azlan712 Calculating status...
    Currently Being Moderated
    Oct 27, 2010 4:27 PM (in response to DenisF)
    My SC Shared info folder is empty! : (

    Advice?
  • Stevie Brown Calculating status...
    Currently Being Moderated
    Jan 11, 2012 1:24 PM (in response to JoshuaY)

    JoshuaY

     

    Thanks JoshuaY - I changed the permissions on the folder and was able to authorise the computer.

  • walt1956 Calculating status...
    Currently Being Moderated
    Jul 20, 2012 7:22 PM (in response to JoshuaY)

    DenisF-- Thanks so much! I am pretty good with computer but this problem had me stuck. Until I read your post. It Worked!!!!!!

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