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Cannot Get mail - the connection to the server " " failed

Hi,
I tried to configure email on the new iPad. I have connection to the internet via wifi and can reach web mail. But however I try to configure email every time I got message that "Cannot Get Mail - the connection to the server "xxx" failed. I'm 100% sure that all information such a server, user name and password are correct because I'm using this account also in my MacBook.
Can somebody help me? Why I cannot configure mail in my iPad successfuly? Does it work with servers which I got from provider or it is necessary put something special?
Thanks for any help.

Posted on Apr 15, 2010 5:36 AM

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38 replies

Apr 27, 2010 9:08 PM in response to jcgipad

i was having the same problems the others were having. at first, i thought that Hovman was wrong and it was not the firewall -- since i can create a gmail account on my iPhone and access it via via wifi, but the ipad will not verify the account -- on the same wifi connection as the iphone.

but i stand corrected -- it is the firewall. you have to open outgoing port # 993 for IMAP (gmail uses IMAP) -- how to do this varies so you will probably have to ask your ISP. can't help beyond that except to tell you what it looks like on my router and maybe yours will look similar enough that you can make the change.

the following instructions are for the Westell 327W router:
- open the admin console ( http://192.168.1.1/) and log in
- go to configuration / firewall
- click Custom and answer yes to the dialog
- click Edit - a dialog with the inbound rules will come up
- change inbound to outbound
- most of the lines will probably be "allow" rules for various ports or protocols
- find one and copy it, changing the port to 993 on the copy
- on my router, the new line looks like this:
pass to port 993 >> state, done
- click save and close the browser windows that are still open
- now try gmail again

Thanks Hovman !!

Cannot Get mail - the connection to the server " " failed

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