Star Wars interface frozen

jcmontero wrote:
Hi,

Time Machine doesn't work anymore: I erased and reset the TM hard drive (with the loss of all the data- will A *e refund the loss? don't think so...) and I get the same problem.

Why did you start with that? And why would you expect Apple to reimburse you for something they didn't advise you to do?

The Star Wars interface is totally frozen, I have to alt-cmd-esc to quit the app.

As of now is TOTALLY unusable.

It worked fine before the last software update, so I advise everybody to NOT UPGRADE until this issue is solved by A *e.

Which upgrade is that? Your profile says 10.5.6 or 10.4.11, but you've posted in the Snow Leopard forum. If you mean 10.6.3, please update your profile.

And there's no general problem like this with 10.6.3 (or there would have been thousands of posts).

Try the things in #E4 of the Time Machine - Troubleshooting *User Tip,* also at the top of this forum.

jcmontero wrote:
. . .
I talked on the phone with A *e support

Who is that?

Since I used TM last time before upgrading to 10.6.3 (and everything was OK), I came to the conclusion that the upgrade did something to bring up the issue.

Whatever the cause, it's something unique to your installation; that's why AppleCare (assuming that's who "A *e support" is) didn't know about it, and there haven't been a zillion posts here about it. 10.6.3 is working fine for most users.

It's possible something went wrong with your installation of the 10.6.3 update. Download and install the "combo" update. That's a combination (thus the clever name) of all the updates to Snow Leopard since it was first released, so installing it should fix anything that's gone wrong since then, such as with one of the normal "point" updates. Info and download available at: http://support.apple.com/kb/DL1017 Be sure to do a +Repair Permissions+ via Disk Utility (in your Applications/Utilities folder) afterwards.

If that doesn't help, does this happen only when you enter Time Machine via the Finder, or are the other apps affected, too? Try +AddressBook, iPhoto,+ and Mail.

Are you sure your Time Machine drive is set up right? See #C1 in the Troubleshooting Tip to be certain.

If none of that helps, erase the TM drive again. Exclude your System and Applications folders from TM (via TM Preferences > Options), and anything else that's large, run a backup, and see if that changes anything.