Drive PHYSICALLY damaging DVDs

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Drive PHYSICALLY damaging DVDs

Is it possible to get a new Mac OS X install DVD after that my Powerbook G4's DVD drive physically damaged it during an attempt to reinstall Mac OS X?

The disk was undamaged when I put it in, came out scratched after the first installation try, and had more scratches after a second try (by then the drive wouldn't work properly anyway).

The drive has enormous trouble reading the disk, makes a lot of noise, doesn't spin up the disk properly, and it looks like the system forgot it actually has a DVD drive...

The Powerbook's out of commission with possible logic board failure and a hopelessly confused power management - I got it less than 2 months ago... 😟

Powerbook G4 15" (pre-HD display), Mac OS X (10.4.2), 1Gb RAM

Posted on Nov 21, 2005 5:09 AM

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Answer 1

Nov 22, 2005 7:49 AM in response to TDH

The bottom line here is this.
There is no reason under any circumstances that should cause Disc Damage.
Either take it to Apple Care or send it in and have it fixed.
NO REASON UNDER ANY CIRCUMSTANCE.
Don

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Answer 2

Nov 26, 2005 10:06 PM in response to TDH

I had the same problem with my new PowerBook (the latest model from October 2005). The DVD drive was defective, and I ended up getting my entire PowerBook replaced.

Your drive definitely shouldn't be having problems reading discs, scratching discs, or making tons of noise (in my case it was a loud scraping noise -- I'm not talking about the loud spin-up noise, which is normal). Call Apple immediately (or if you bought it at a local store, take it back to the store). Either the drive will be replaced, or your entire PowerBook will be replaced.

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Answer 3

TDH Author

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May 8, 2008 1:39 AM in response to TDH

motherboard was replaced. Fixed issue.

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