Previous 1 2 Next 17 Replies Latest reply: Apr 22, 2010 5:32 PM by Old Toad
xtine1217 Level 1 Level 1 (10 points)
I've had no problem with iPhoto since I installed it many months ago, but now all of a sudden it won't load at all. The program starts to open, but it won't go past just the frame of the window. When I right click it says "Application not responding," and I have to force quit. I've tried repeatedly over the past two weeks and it's always exactly the same. I back up regularly with Time Machine, but I've never used it to retrieve anything yet.

Thanks for any help someone can provide!

Christine

MacBook Pro, Mac OS X (10.5.6)
  • xtine1217 Level 1 Level 1 (10 points)
    Here's a screenshot: http://screencast.com/t/NTFlOTcyOT Not much to see! Oh, and it's iPhoto '09.
  • Old Toad Level 10 Level 10 (120,220 points)
    First delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your User/Library/Preferences folder, reboot and try again.

  • Terence Devlin Level 10 Level 10 (128,135 points)
    Are you using any third party font managers? Have you disabled, moved, renamed any fonts recently?

    Regards

    TD
  • xtine1217 Level 1 Level 1 (10 points)
    Ok, I located and deleted that file and then rebooted but got the same result. And no, I am not using any third-party font servers. I've never interacted with fonts in any way.

    Any suggestions for a next step? Do I need to uninstall and reinstall? If so, my biggest concern is how to protect all the photos I have there.

    Thanks.
  • Terence Devlin Level 10 Level 10 (128,135 points)
    The usual cause of this blank window is that the fonts iPhoto needs are not available. So use Font Book to make sure that the

    Helvetica
    Helvetica Neue

    are enabled and available.

    Regards

    TD
  • Old Toad Level 10 Level 10 (120,220 points)
    Open Font Book, locate the two Helvetica fonts Terence mentioned, deactivate and then reactivate them. Reboot and try again.
  • Binoforever Level 1 Level 1 (0 points)
    I'm having the same issues as you. Has anything worked for you? I've tried everything. I even moved photo lib. back onto my hard drive from an external hard drive. Nothing works. I only get a black screen and the spinning ball. It will open if I open a new iphoto lib. though.
  • Old Toad Level 10 Level 10 (120,220 points)
    Additional fixes to try:

    1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your User/Library/Preferences folder, reboot and try again.

    2 - launch iPhoto with the Command+Option keys depressed see if you can get to tje rebuild the library function. Is so select the last three options.




    Click to view full size

  • Binoforever Level 1 Level 1 (0 points)
    I think you are a very kind and patient person. I have noticed that you're always helping those of us who need assistance with certain Mac issues when you can. I would like to personally let you know, that I very much appreciate your help. Your advice did solve my issue and this isn't the first time that I followed your advice, even if given to someone else and it worked out my issue. So, thank you once again. Apple should pay you for your time and efforts or maybe those of us who use this form should. Take care and don't leave us.
  • jenn anderson Level 1 Level 1 (0 points)
    Thank you 'Old Toad'! Today was the second time that this happened to me. The first fix worked but clearly only for a short time. I really appreciate it! Enjoy your day, cheers Jennifer
  • Old Toad Level 10 Level 10 (120,220 points)
    Create a second test library, import a few photos and work with it for a while to see if the problem persists with it. If it does then the issue could be the iPhoto application itself. If it doesn't then the problem lies in the library itself. A nondestructive test is to rebuild the library using iPhoto Library Manager as follows:
    Using iPhoto Library Manager to Rebuild Your iPhoto Library


    1 -Download iPhoto Library Manager and launch.

    2 -Click on the Add Library button, navigate to your User/Pictures folder and select your iPhoto Library folder.

    3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File->Rebuild Library menu option

    4 - In the next window name the new library and select the location you want it to be placed.

    5 - Click on the Create button.

    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be untouched for further attempts at fixing or in case the rebuilt library is not satisfactory.


    Aanother test to make would be to log into another user account on your Mac and run iPhoto there for a while to see if it to has that problem. If it does then a reinstallation of iPhoto is warranted. To do so you'll have to first delete the current application and all files with "iPhoto" in the file name that reside in the HD/Library/Receipts folder, reinstall iPhoto from the disk it came on and reapply the latest updaters.

    If iPhoto works OK there then your primary account is the culprit. Post back with the results and we'll go from there.
  • jess2empress Level 1 Level 1 (0 points)
    Hello everyone!

    I have a similar problem:

    After trying to import a new set of pictures last week, my iPhoto (8.1.) quit unexpectedly. Nothing seems to be helping. I tried to delete and locate the path (User->Library->Prefrence) but I couldnt find the given path.

    Whenever I now open iPhoto it tells me that its "Rebuilding Tumbnails" and then it shutsdown, although I unchecked the "Rebuildung Tumbnails" option after holding down alt and cmd.

    I even tried updating to 8.1.2 but after successfully installing the Update, nothing changes!

    Can anyone help me?

    Thanks in advance.

    Jess
  • Terence Devlin Level 10 Level 10 (128,135 points)
    and locate the path (User->Library->Prefrence)


    There is no such path. It's

    HD/ Users/ *Your Name* / Library / Preferences

    Anyway:

    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.

    If that fails:

    Option 2
    Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords, faces and places back.

    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.


    Regards

    TD
  • jess2empress Level 1 Level 1 (0 points)
    There is no such path. It's

    HD/ Users/ Your Name / Library / Preferences

    Anyway:

    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.

    If that fails:

    Option 2
    Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords, faces and places back.

    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
    Regards

    TD
    Okay, I did as you said and in both options my MacBook freezes. The iPhoto Library Manager says that the my albums cant be found. Then the rainbow disc appears and nothing works anymore. What now?
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