1 2 Previous Next 26 Replies Latest reply: Jun 29, 2010 8:01 PM by FunYuns Mac
Rick Johnson3 Level 1 Level 1 (15 points)
I just got a new AirPort Extreme 802.11n and a Sony Blu-Ray DVD player model BDP-S570. The AirPort is set up as a bridge. The DVD player is able to connect to the AirPort, but says it cannot connect to the Internet (although my MacBook can, which I'm using to post this). When I try to configure it automatically, it just fails. When I try manually, it asks for primary and secondary DNS, which the AirPort Utility does not report (maybe it's not applicable when used as a bridge) and the Blu-Ray won't accept manual settings without that. Should these two work together?

Dual G5, Mac OS X (10.4.11), MacBook Pro
  • 1. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Tesserax Level 8 Level 8 (48,245 points)
    When the 802.11n AirPort Extreme Base Station (AEBSn) is configured as a bridge, it effectively becomes a pass-through device. In this case the router upstream of the AEBSn, would be providing the appropriate IP addressing information to wired or wireless clients connected to the AEBSn. This would include the DNS server IP addresses.

    If your MacBook is getting the DNS server IPs when connected to the AEBSn, then the problem sounds like it would be the Blu-Ray player's wireless configuration is either incorrect or the player is having difficulties connecting to the AEBSn's wireless network.
  • 2. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Rick Johnson3 Level 1 Level 1 (15 points)
    Thanks! That was it. The Blu-Ray wanted the gateway and two DNSs, which I got by going through a browser to get that info from my Asante router. After that, the player worked fine. Sony support simply directed me to a web page that listed several models of AirPort, none of them with a model number close to mine, and all of them merely discussing Windows settings (no acknowledgement of the Mac), even though the problem had nothing at all to do with any operating system. If it were up to only Sony's inadequate support, obviously outsourced to somewhere in the Eastern hemisphere, I would have taken the Blu-Ray back to the store. It does seem strange that the player could connect to the network, but not to the Internet without manually setting it up with the router info. I can connect to the Internet from any other device, including an AppleTV, which does pretty much the same thing, by simply logging onto the network. I have to wonder how many sales Sony loses because they make the wireless connection process so much more difficult than it needs to be.

    Thanks for your help, Tesserax!
  • 3. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    davidp158 Level 1 Level 1 (65 points)
    Rick - I am interested in the SONY BDP-S570. How is it working out with the Airport Extreme? What services are your using it for? I have a Netflix account and Airport Extreme, and hoped the streaming content will work out.

    I am a bit clueless about the Airport Extreme settings, but mine currently works fine with my laptop for internet and email. Could you post details on what has to be configured so I don't trash my settings?

    thanks,
    Dave
  • 4. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Rick Johnson3 Level 1 Level 1 (15 points)
    Dave, I wanted to use all of the neat Internet features of the Blu-Ray player but those same features were also in my Sony Bravia TV, which I got a few months ago. Sometimes one wi-fi setting worked for a while, sometimes another, sometimes none, and none were reliable. After researching 3D TV more, I decided that wasn't important, so I got the BDP-S370 model and an AirPort Express. I connected it to my TV via wire and have a reliable connection and simpler operation for the same total cost. When you enter your code at Sony to enable the Internet features, you can't use Safari, but FireFox works with the site (come on, Sony!). I hope that helps--Rick
  • 5. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    davidp158 Level 1 Level 1 (65 points)
    Rick - Thanks for your reply. I have an AirPort Extreme connected to my home office Mac. I also have a Sony Bravia TV, but the manual doesn't mention anything about wireless/wi-fi connections or streaming internet features. I don't want to run a cable between my office Mac and my living room tv, so I though the wireless connection with the BDP-S570 would be worth looking into.

    I'm not clear on how your BDP-S370 and AirPort Express are connected. Can you write out the signal path so I can see the order of devices and how they are connected (wired, or wireless)?

    Regarding Safari, I've run across many sites that don't support it, and often find FireFox to work when Safari doesn't.
  • 6. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Rick Johnson3 Level 1 Level 1 (15 points)
    Dave, my situation is a lot like yours. It's not practical to run a cable from my office Mac to my living room. My TV doesn't have wireless, either, but it has an ethernet connection and, when connected to the Internet, the TV has the same Netflix, etc., that the Blu-ray player has. My Blu-ray player was connected to the AirPort Express's ethernet cable long enough to do the firmware update, then I moved the cable to the TV. My Blu-ray is not on the network now, just the TV. I could, however, attach a router to the AE so that both the TV and player were on the network at the same time, but the capabilities would really be redundant (except for occasional player software updates). It's a simple arrangement, but it's reliable and at about the same cost as using the BDP-S570 wireless, but there's a plus: the AE has AirTunes, USB connectivity, and can extend the network to other devices. I hope that answers everything.
  • 7. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Rockawaybirder Level 1 Level 1 (0 points)
    I hope someone can help me. I have an airport base station and an airport express used to extend the network. I bought the blue Ray Sony GDP-bx37 which has netflix and cannot connect to the internet. I am using the LAN connection with a cat5 cable. the player can not see my network and all connections fail. I am tearing my hair out. Can someone suggest some trouble shooting techniques. If I try to set things up manually it is asking for ip address which I have and the dns and subnet which I don't have. My internet provider is com cast and they say that the device should be able to detect it automatically. Sony says they do not support Mac networks which is crock. please help!!!
  • 8. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Bob Timmons Level 9 Level 9 (78,705 points)
    Check to make sure that the Express is correctly configured to extend as follows:

    Connect your laptop using an ethernet cable to the AirPort Express. Turn off the wireless on the laptop and see if you can get an internet connection on your laptop.

    If you can....you know everything is working until you reach the Sony. Most audio/video devices will automatically configure when they see an internet connection. Try the setup again on the Sony, power cycle it, etc.

    If you can't get an internet connection with your laptop....post back and we'll troubleshoot your "extend" setup.
  • 9. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    GSPLady Level 1 Level 1 (0 points)
    Bob: I am having a similar problem. I connected my laptop to the AX and everything works fine. My Sony blu ray cannot seem to obtain Internet Access. The IP address is correct, subnet mask is correct, default gateway correct, and DNS setting are on Auto. I have rebooted the router, shut off and reset the Blu ray player. I have been reading what you have previously written, but as a novice, I am at a bit of a loss. What really irritates me is that Netflix used to work like a champ on my Samsung...which while quirky, didn't seem to have the same connect problems. Argghhh.....
  • 10. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Bob Timmons Level 9 Level 9 (78,705 points)
    Try power cycling your entire network. Power everything down, order is not important.

    Wait 4-5 minutes then start the modem first and let it run alone for a few minutes. Then start the next device attached to the modem the same way. Then your AX the same, then your Sony the same, and finally your computers.

    Any luck?
  • 11. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Rockawaybirder Level 1 Level 1 (0 points)
    I'm up and running. Your advise was excellent. My problem was that the ethernet cable purchased from Radio Shack was defective. I am now using ethernet to Blueray from extended Airport Express and the network was immediately recognized with no issues. Thanks for your expert help.
  • 12. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    StuartH Level 1 Level 1 (50 points)
    I have a Sony BDP-S560 with wireless and can connect to my wi-fi via my Orange hub. I can't access my network though as mentioned in the instructions. I was hoping to view my Pictures folder on the tv. I have added my Pictures directory to my Shared Folders and File Sharing is on.

    Any ideas please?
  • 13. Re: Sony Blu-Ray BDP-S570 wireless cannot connect to Internet via AirPort
    Edward Rudd Level 1 Level 1 (5 points)
    The firmware in the bx57 is cry buggy. I just picked one of these up Wednesday and it "claims" my gateway is not responding when i use the wifi ( over airport extreme ) or if I use a wired connection. In both cases the player actually gets an ip address. Now even though the network setup says the internet connection isn't working, I can connect to YouTube from the player, as well as other services. It's just the Sony network setup and network software update that fail..

    I called up Sony yesterday and went over the whole mess. And they were starting to blame my airport until I stated at I have 6 other devices using wifi on it at work fine. ( apple tv, two iphones, an iPad, a Mac mini, and a laptop) and i also have about 6 wired devices connected to my network that work fine.. They stopped that accusation after that.

    Anyways, the firmware was running the 197 release and the latest is like 497.. So they are sending me a firmware cd ( for free) and i will see if that fixes the issue. If not they will be hearing from me again, and I will educate them further on the fact that it is their device that is buggy and not my network.
  • 14. Re: Sony Blu-ray BDP-S570 wireless cannot connect to Internet via AirPort
    MacHappiest Level 1 Level 1 (0 points)
    Neither the owner's manual, nor Sony's website offers any Mac OS specific instructions for connecting their Sony BDP-S570 Blu-ray / DVD Player to your wireless network. Internet searches and product review have some help. The Auto wireless method doesn't work, you have to set it up manually.

    Here are the steps I followed (there may be an easier way to do it).
    1. Connect your player to your network using a wired connection. Though your goal is to eventually connect your blu-ray player wirelessly to your network, the hardwire connection simplifies the firmware update. So, run an ethernet cable from your player to your wireless router. Then on your Sony player go to Setup: Network Settings: Internet settings: Wired Setup: Auto: Save & Connect. It connected to the internet fine for me this way.

    2. Perform the latest firmware update following Sony's instructions, "Blu-ray Disc™ Player Firmware Update (version M04.R.491)" posted on their support site. The update version may have changed. The instructions says nothing specific about a Mac, just follow the network update method at
    http://esupport.sony.com/US/perl/swu-download.pl?upd_id=5686&mdl=BDPS570
    I wanted to do this step first in case the update effected something that would effect the wireless setup process.

    3. Write down the MAC address of your Sony player's wireless ethernet under Setup: Network Settings: Internet Settings: View Network Status; scroll down to find it.

    4. Set up your Sony blu-ray player's IP address manually on your Time Capsule/Airport: Launch Airport Utility on your Mac: Manual Settings: Select the Internet icon from the toolbar: Select the DHCP tab: Select the + sign under DHCP Reservations: DHCP Reservation Setup Assistant; enter a Description of your player like; "Sony BDP-S570 Blu-ray Disc / DVD Player" or whatever; Select MAC Address under Reserve address by; click on Continue: enter in you Sony player's MAC Address that you wrote down earlier (it has to be exactly right, don't confuse O for 0's. Next choose a reserve IPv4 Address for your player. I set mine as 10.0.1.20; click done: Click Update to update your Time Capsule with the new settings.

    5. Once your network restarts, from your Sony player go to Setup: Network Settings: Internet Settings: and select Wireless Setup. Then Manual registration: Manual registration (again): enter your SSID (the name of your network): Choose your network security protocol; I'm using wimpy WEP, I forget why. Enter in your passphrase. Select Custom for IP address and proxy server settings...: IP Address Setting: Manual: IP Address use the one you entered using your Airport Utility; here are my settings: IP Address 10.0.1.20; Subnet Mask 255.255.255.0; Default Gateway 10.0.1.1; Primary DNS 10.0.1.1; Secondary DNS 0.0.0.0: Do you want to use a proxy server? No (I don't have one). Select Save & Connect.

    Your player should now indicate that it has connect wirelessly to your network and your internet.
    Good luck!
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