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iTunes was unable to load provider data from Sync Services.

Hi,

i have a iPhone 3GS 3.1.3

i downloaded iTunes 9.1 for Windows 64bit.

When I plug my iphone to the computer , iTunes sending this error message.

How can i do to fix it ?

Thank you.

PC, iPhone OS 3.1.3

Posted on Apr 17, 2010 2:46 AM

Reply
36 replies

Apr 25, 2010 12:32 PM in response to JazzieCC

I've been having the same sync service error for three weeks now, ever since i updated to the newest iphone os, and itunes version. I've rolled both back, and done everything in this thread to troubleshoot, yet nothing works. My ipod still works and syncs fine, it's just my phone, I don't have the option to restore from a backup or anything. I tried to use windows system restore, but for some reason all my restore points are gone. I leave for deployment in 2 weeks and was trying to fix my phone before I leave. Should I just scrap it and get a different phone when i get back?

Apr 25, 2010 10:10 PM in response to LadyKJ

I am sorry to belabour on this issue:
I have tried the deletion of backup files and copying the two files (libxml2.dll and libtidy.dll) into mobile device support folder as mentioned but still no luck.... same error "itune was unable to load data from sync services" any other clues?
Thanks so much!!! I am going crazy... it's been dragging on for weeks.... very annoying!!!

Apr 27, 2010 12:11 PM in response to LadyKJ

Just tried your fix on my XP Pro Itunes running PC and it worked perfectly!!! (I have a pre-G Iphone) Thanks soooo much for posting this fix. Geeze though such a dumb/simple mistake leaving out those critical files, What Is Up With That ?? You'd think the Apple Peeps would've released another update immediately to correct the faulty on or at least made the fix easier to come by. At any rate much thanks again to all here that contributed to getting the fix posted here.

iTunes was unable to load provider data from Sync Services.

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