Hey all... I too have been having this same problem for weeks... After reading many threads in different forums I found my solution...
It may or may not work for you depending on your system. However this solution from posts from others have worked for these systems.
Windows Vista 32 & 64 bit versions, Windows 7, Those using Mobile Me and Office.
Here is what we were told to do and it worked. Just passing it on for others to attempt to see if it fixes your problems too.
Here is what we did.
You must copy TWO files from one folder to another.... It seems that these were placed in the wrong folder or they were left out of the last update.
I'm using VISTA so my files are in Program Files(x86) not the
regular Program Files folder... Make adjustments for the system you are using.
Go to > COMPUTER
C: drive
PROGRAM FILES(x86)
COMMON FILES
APPLE
APPLE APPLICATION SUPPORT +(ie: get the files from this location)+
Copy these two files...
libxml2.dll and
libtidy.dll
Then go PASTE them Here:
Go to > COMPUTER
C: drive
PROGRAM FILES(x86)
COMMON FILES
APPLE
MOBILE DEVICE SUPPORT +(Paste the two files in here)+
This helped all of us.... Maybe this will be your fix too.
Hope it helps...
LadyKJ