Previous 1 3 4 5 6 7 Next 139 Replies Latest reply: Mar 15, 2015 4:27 PM by amomoftwo Go to original post Branched to a new discussion.
  • jman995 Level 1 Level 1 (0 points)



    Go the to the 3rd page of this thread....second post down (from TheHammer417).


    Just had the same problem you did, followed Hammer's advice and my phone is updating as I type this.



  • BaranCan Level 1 Level 1 (0 points)

    If someone who is facing this problem is using Windows, try these steps. It worked for me.


    Open notepad as administrator. Click File then click open. Direct yourself to C:\Windows\System32\Drivers\etc . Type hosts and press enter. Add this "# (add a hash and press tab then type" to the bottom. Save and close notepad. Restart the itunes.


    Good Luck

  • Erik Haugan Level 1 Level 1 (5 points)

    For what it's worth, I ended up needing to use a different Internet connection.


    I'm not sure if it's my ISP doing something weird, or my router. I ended up connecting via a 3G router that I happened to have with me home from work, and that worked.


    The really weird thing is that resolved correctly via traceroute, so I could tell it wasn't an entry in my hosts file that was to blame.


    Very strange.

  • Jon T-W Level 1 Level 1 (0 points)

    I had exactly the same problem.


    I added to the hosts file the last line


    # localhost name resolution is handled within DNS itself.

    #       localhost

    #          ::1             localhost



    Then I read the first reply which is to sign out of iTunes then sign in. I realised quickly that my password on iTunes was out of date. Put the new password in and it worked a treat.


    I don't know if adding the extra line made it work or if it was just a case of having the correct username and password in iTunes.


    I also disabled my firewall for the update as well to ensure the ports were open, but i doubt this helped.


    Hope this helps.



  • Anton2436 Level 1 Level 1 (0 points)


    Especially for anyone who got the beta version of 5.0, THIS works. I didn't have one hash sign. -.o I put it in and bang! saved the document, started up iTunes, put my iPhone 4 in DFU, and then it worked! Thank you!

  • htwj Level 1 Level 1 (0 points)

    Thanks, Jon - your suggestion worked like a charm for me: logging off in iTunes, and logging back in. Thanks!

  • mistamidget Level 1 Level 1 (0 points)

    I'm using a 2010 Mac mini and have had IOS 4 updates previously without problem.

    I upgraded to Lion recently which updated iTunes to ver 10.5

    Since then iTunes has tried to update the iPhone repeatedly and got stuck at the "iPhone software update server could not be contacted or is temporarily unuavailable" part every time.

    I can ping the server and for get and my hosts file didn't have the loopback entry for that server anyway so the server IS available and has done a few IOS 4 updates in the past.

    Any clues for this set of circumstances?

    Maybe I should reload Snow Leopard and forget Lion?

  • mistamidget Level 1 Level 1 (0 points)

    so that'll be a no then :-(


    I now can't get anywhere. when I click update itunes immediately pops up "the iphone software update server could not be contacted" without asking if I want to proceed and then doing a backup before failing.


    I can still ping is this the update server or what it the host name of the update server?


    Any clues out there?

  • mistamidget Level 1 Level 1 (0 points)


    After consulting a Linux guru mate who said "you updated to lion! you *******"

    So, following his advice I connected the phone to a machine running windoze7, installed itunes and did the upgrade through there.

    Seemless although there was no backup to restore. Doing that now back on the Mini.

    So I just bought a 12" EeePC running windoze7 to go forward with.

    Hopefully I'll get enough selling the mini to pay for the EeePC. Didn't like the new version of Lion email anyway so no great loss.

    Apple need to make itunes available for Linux then I can have the best OS


  • martymankins Level 1 Level 1 (15 points)

    This worked great for getting my 3GS to iOS 5.  Much appreciate the intructions.


    Assuming that once I upgrade, I can remove the # from the line in the hosts file or leave it hashed?

  • RdoRdo Level 1 Level 1 (0 points)

    after trying all day long, i finnaly solved that issue:

    On a mac, click on finder.

    on top, click on go=> Go to folder.

    in the window that pops up, type "/etc" (without quotes).

    on the new finder window locate Hosts file, and drag it to desktop.

    open it with textedit, and if you find any line involving (ex: add a # in the begining of the row.

    ex: if you find this:

    make it look like that: #

    Note: there may be more than one line as seen above, repeat as many times as needed.

    save hosts file, drag it back to /etc folder (authentication may be required) replace it, and close finder.


  • BroJady Level 1 Level 1 (0 points)

    Just sorted me right out.  Cheers

  • PeterMcG123 Level 1 Level 1 (0 points)

    The hosts trick worked for me in Windows 7 Ult 64 bit. Updating to IOS5 as I type this. Thanks.

  • lhiggins Level 1 Level 1 (0 points)

    I have been all over apple support and finally ran across this!  Thanks goodness.  This is the only thing that helped.  I did all kinds of changes in the host file but to no avail!  Thanks so much for your help!!!!!

  • otter50 Level 1 Level 1 (0 points)

    BaranCan's tricks worked perfectly for me using Windows Vista 64bit Ultimate.  I couldn't save the change in the host file so...the only additional step I had to do was to go to the "host" files Properties and uncheck the "read only" option.  This is probably pretty basic but hopefully it will help a few.

    I'm now downloading 5.0 as I type.

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