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iPhone update server could not be contacted, but why ?

Hi!
I'm wondering why iTunes can't seem to contact the iTunes update/restore server. My iPhone needs to be restored and when I try, it extracts the software but it stops when it comes to contact the server, it says it is temporarily unavailable. I tried all Apple solutions on the support page, but I can't understand how can I check what ports are opens and if iTunes uses them or not...
Thanks.

iPhone 3GS, iPhone OS 3.1, Mac OS X 10.6.2

Posted on Apr 17, 2010 4:43 PM

Reply
139 replies

Apr 17, 2010 4:56 PM in response to Sparkax

During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:

* Port 80
* Port 443
* phobos.apple.com, albert.apple.com, gs.apple.com

You must also open access to the following VeriSign servers:

* evintl-ocsp.verisign.com
* evsecure-ocsp.verisign.com

Apr 20, 2010 1:26 PM in response to Sparkax

No guarantees this will work, but try this: First, find & delete ALL .ipsw files on your computer. Your profile says you're using OS X, so they should be located here:

~/Library/iTunes/iPhone Software Updates

Next, see if you can force the phone into recovery mode:

Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, make sure you select "NEW".

iPhone update server could not be contacted, but why ?

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