opertone: The phone number you've been given above is for Customer Relations in the USA, and I don't know whether or not you'll be able to call it from Russia. If not, try the number shown for Russia on
this page, and ask to be transferred to a Customer Relations representative.
In
this previous post, you acknowledged that a delay of several months in repairing your machine was not caused by Apple, but was "all due to massive Russia's customs problems". (The fact that the service provider waited months for Customs to clear a part or parts clearly contradicts your claim that the service provider failed to acknowledge any problem.) Then you went on to complain about the service center "postponing repairs," as though you had completely forgotten what you wrote a moment earlier about the cause of the delay. You also wrote in that post that you had bought your machine in September, but in the post with which you started this thread, you say you bought it in October. You will need to review your paperwork and get your facts straight before calling Customer Relations, or you may be regarded as a liar and a crank even if you have a legitimate grievance.
Finally, having read many of your now-deleted rants here, let me urge you to be calm and polite in talking with Customer Relations. You can be sure of getting nowhere if you lose your temper again.
Message was edited by: eww