ipad across the border

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Level 1

4 points

ipad across the border

i live in canada but i'm going to new york for vacation. i have heard that if i bought an ipad in the states, warranty would not be covered by apple here in canada?? anyone know the truth????

mac, iphones,itouch, all apple

Posted on Apr 19, 2010 5:00 PM

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Answer 1

Top-ranking reply

varjak paw

Level 10

182,686 points

Apr 20, 2010 9:30 AM in response to etresoft

The warranty terms for a MacBook are different that those for the iPad, so you cannot extrapolate from your experience. Unlike the warranty for a Mac, the iPad's warranty statement says:

"Apple may restrict service to the country where Apple or its Authorized Distributors originally sold the hardware product. "

so worldwide coverage is not guaranteed. In addition, even if Apple would intend to honor the iPad warranty in other countries, until the iPad is released in a given country there may be no service and support resources in place.

So anyone purchasing an iPad in the US to take back to another country should be aware that they bear a risk of not being able to obtain service in their home country, at least as of right now.

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Answer 2

varjak paw

Level 10

182,686 points

Apr 20, 2010 10:18 AM in response to etresoft

The point is that international service is not guaranteed, particularly before the iPad is released outside of the US. So anyone buying one here and taking it to another country needs to know that they may not be able to get service.

What does the iPhone warranty say?

The iPhone warranty statement has exactly the same statement:

"Apple may restrict service to the country where Apple or its authorized distributors originally sold the hardware product"

So anyone assuming an international warranty may be unpleasantly surprised, though we can hope not. I wouldn't want to gamble on it, though, in absence of any official statement from Apple clarifying the matter.

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Answer 3

carl wolf

Level 6

14,631 points

Apr 19, 2010 5:16 PM in response to nutz4applz

"i have heard..."

From whom? The iPad has an international warranty, which includes both the US and Canada.

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Answer 4

etresoft

Level 9

57,050 points

Apr 19, 2010 8:59 PM in response to nutz4applz

nutz4applz wrote:
i live in canada but i'm going to new york for vacation. i have heard that if i bought an ipad in the states, warranty would not be covered by apple here in canada?? anyone know the truth????

Your warranty is good in Canada. I had my two US MacBook cases fixed at the Yorkdale Apple Store. One took one day and the other two hours.

If you stay gone a week, you can bring it back without paying taxes.

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Answer 5

etresoft

Level 9

57,050 points

Apr 20, 2010 10:11 AM in response to varjak paw

I think you are reading too much into that. With the integrated 3G, they may have to restrict "service" to a particular country. The warranty is still good. If a local store won't work on a "foreign" device, you can always mail it back to Apple for service. What does the iPhone warranty say? Contrary to popular opinion, Apple isn't going to inconvenience customers unless they have a good and valid reason.

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Answer 6

deggie

Level 10

167,537 points

Apr 20, 2010 8:57 AM in response to Shadow99999

You might try reading the warranty that came with your computer. You were given incorrect information.

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Answer 7

Apr 19, 2010 7:49 PM in response to deggie

I think that iMacs also have a country specific warranty. I bought one for my parents who live in Canada (I live in the US), and Apple first told me that the warranty would not be covered, and after talking to other employees in the back of the Apple store, he said that it would because Canada was in the same region as the US.

Of course, the person I talked to didn't seem to really know much about it, so it is very possible that I was given incorrect information.

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Answer 8

deggie

Level 10

167,537 points

Apr 19, 2010 6:04 PM in response to Shadow99999

The iPhone is the only Apple device I am aware of that has a country specific warranty. Purchasing AppleCare can be country/region specific for other devices but the warranty on Apple computers are global.

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Answer 9

etresoft

Level 9

57,050 points

Apr 20, 2010 11:22 AM in response to varjak paw

I don't think they would have worded it that way if they had meant it to be clear. I think the idea is to give them an option if they choose to exercise it. Who knows? They may be getting pressure from the European and Canadian governments complaining about people buying goodies in the US to avoid all the local taxes.

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Answer 10

Apr 19, 2010 5:28 PM in response to nutz4applz

With Apple's non mobile computers, the warranties are specific to the regions they are bought in (although the US and Canada are considered the same region). However, for mobile devices I believe that the warranties are global. I'm 99% certain that you will not have a problem, but the only way you will get a definite answer is by calling Apple.

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