Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone playback - skipping/blank spots

Hi folks, I have a horrible feeling that my iPhone (the iPod element, at least) may be suffering some form of 'terminal' issue but I'm hoping someone may be able to prove me wrong.

I've had the phone for 14 months, running fine and using the iPod on a regular basis - but in the last 2 weeks I've encountered what I can best describe as 'glitches' in the audio playback.

These glitches involve either:

(1) The sound suddenly cutting out, but the time bar continues to progress and the sound will then come back in later in the track.

or

(2) The sound 'skips' and jumps forward several times in quick succession - like someone using the FF button on a CD - this will happen a few times, then playback will be fine.


In both cases the following should be noted:

- If I skip back to the start of the track the same result happens at the same point each time
- The corresponding tracks play without a problem in iTunes on my PC, and if loaded onto my Shuffle or old Classic
- This happens both on tracks burned from my own CD collection, and on podcasts/tracks downloaded from iTunes
- If I clear my phone's audio content, then resync it with a bunch of stuff including the same track, then that track will be ok, but otehrs may experience issues.

All of this leads me to believe that there's some sort of hardware issue (best comparison I can think of is damaged blocks/sectors on a hard drive?)

Other interesting/relevant(?) notes:

- On one occasion album artwork for the track in question was also corrupted (artwork appeared to be made up of two different artwork files, 'tiled' in quarters)
- The issue began not long after I upgraded (clean install) from Win XP to Win 7 on my PC, but I suspect this is coincidence. The music library is stored on a separate drive, and was not touched during the process.
- I have carried out a full factory reset and backup restore on the phone since encountering the issue


So, does anyone have any rays of hope for me in resolving this, or am I looking at mothballing the iPod function on my phone until/unless I can replace it?

Message was edited by: flipsix3

PC, Windows 7, iPhone 3G - firmware 3.1.3 (7E18)

Posted on Apr 20, 2010 1:25 AM

Reply
82 replies

Aug 20, 2010 3:01 PM in response to Rangersboy57

Thanks for updating us - I read everything I could on this forum about this problem and have decided to switch the earbuds out and see what happens. I only use the ipod on my iphone when I run and I live in south Florida which is hot as **** and I sweat like crazy - something I read said that one of those Apple Genius guys told him that sweat getting into the earbuds can cause this to happen. Another thing I read was that the earbuds they give you with the iphone that have the mic on the cord are not compatible with the iPhone 3G which is the model I have. So I'm going to use some Sony brand earbuds when I run tomorrow and see what happens there.

Aug 21, 2010 3:46 PM in response to Planetrich

I didn't get a chance to go out and run today, but I did use the Sony earbuds last night and listened to music for a good 2 hours and I had no problems. The only variable is that I was not running or sweating profusely hanging around the house. I'm expecting to continue having the problem, I doubt it's something as simple as the brand/type of earbuds being the cause of this. I'll be shocked if I go run tomorrow and don't have a problem but I'll post my results. I really can't believe that Apple hasn't addressed this, it seems like a lot of people are having this problem.

Aug 22, 2010 9:39 AM in response to flipsix3

This issue is ridiculous! Has no one from apple seen this?!
After trying some possible solutions again the problem still remains.
Although there seems to be less skipping songs, there are also some with blank spots now. This hasn't happened before!
Some of the album artwork also seems to be corrupted but that is corrected by removing the songs from my iphone then adding them again.

Aug 25, 2010 10:17 AM in response to hcantrall

Ok so, I have used Sony brand earbuds for the last three days when I go out to run. Since I switched out the earbuds I have not had the problem of my ipod skipping through songs, fast-forwarding etc. It could be a coincidence so I will update if I start to have the problem again but so far "knock on wood" so good after switching out the Apple factory earbuds I was given with my iPhone 3G.

Aug 25, 2010 5:49 PM in response to flipsix3

I Thought it was just me, sorry to say but I'm glad you're all having the same trouble!

I did all the resets/updates ect, ended up taking it back to the phone store and they gave me another phone. Which for about was working fine, but is now doing the exact same thing, to be specific, its the exact same thing as points 1 and 2 in flipsix3's original post.

Has Apple replied to this thread? Some advice from tech support would be very nice...

Dec 15, 2010 5:07 AM in response to alistairgd

I have tried everything - multiple times nothing is working. This is beyond a joke. I have deleted everything, re-added it, turned off firewall/security, tried new headphones - everything. Music still skips, has blank spots and the album artwork on some songs are meshed up with others. This all started when I upgraded the phones OS, never had any trouble previously. Is there any other way to play music on your iphone? without using the ipod app? The music plays perfectly fine on my computer, just not using ipod app on the phone. So so annoyed right now!

iPhone playback - skipping/blank spots

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.