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iPhone cannot text one specific number - help appreciated?

3012 Views 5 Replies Latest reply: Apr 22, 2010 10:34 AM by ChrisJ4203 RSS
indierocklad Calculating status...
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Apr 21, 2010 8:51 AM
Hi everyone,

So the problem is that I cannot text one specific number (that I text on a daily basis); or rather the text is not getting through to that number... We can call each other and they can text me; but whenever I text them the SMS seems to go through fine on my phone but they never receive it. Texts to other numbers seem to be getting through fine and it happened pretty suddenly.

Any suggestions? I have already performed a Network Reset in the iPhone settings. Could this just be an issue with T-mobile? If so who should I contact about it to alert them - their 'customer care' team?

_Problem Details_

My info:
Phone - iPhone 3G with the latest software update that is commercially available through iTunes (I think that this is OS 3.1.3)
Network - O2
Location - Manchester, UK

Their info:
Phone - Nokia 2330
Network - T-mobile
Location - Manchester, UK

Thanks for any advice you can offer.

indierocklad
iPhone 3G, iPhone OS 3.1.3
  • ChrisJ4203 Level 7 Level 7 (26,520 points)
    Does this happen when you initiate the text? Have you tried to reply to a text they sent, and does that go through? Or, does it not go through no matter what? Have you been able to text anyone else that uses T-mobile and those texts go through?

    I would believe it was not a problem on your end, but you could always perform a reset, holding the power button and the home button together until you see the Apple logo, ignoring the slide to power off screen. That reboots the phone without losing any data. If it will still not work, I suggest having that person contact T-mobile and see if there is some type of block that is causing your text not to go through. You could contact T-mobile, however since you are not a customer, it would be a little more difficult for them to diagnose the problem. I'd say your friend shoudl call them.
    HP p6140f; HP laptop, Windows Vista, 3G 16GB iPhone, 1st Gen 16GB iPhone, 30GB Video iPod , Microsoft Office Pro 2007
  • ChrisJ4203 Level 7 Level 7 (26,520 points)
    I understand it appearing to go through on your phone, what I was inquiring was if it was received if it was a reply, versus you initiating the text. Again, if it doesn't go through either way, I still believe it is on their end. Good luck.
    HP p6140f; HP laptop, Windows Vista, 3G 16GB iPhone, 1st Gen 16GB iPhone, 30GB Video iPod , Microsoft Office Pro 2007
  • ChrisJ4203 Level 7 Level 7 (26,520 points)
    Glad everything worked out.
    HP p6140f; HP laptop, Windows Vista, 3G 16GB iPhone, 1st Gen 16GB iPhone, 30GB Video iPod , Microsoft Office Pro 2007

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