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Square Trade, is this company reliable for warranty coverage?

5397 Views 10 Replies Latest reply: Aug 29, 2010 9:06 AM by AstroMacMan RSS
TiffanyNicole Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 23, 2010 5:36 PM
I have just purchased an iPhone as well as waiting on the 3G Ipad but have not purchased the Apple Icare on either! Someone recommended to me Square Trade. Since it's not Apple and if soemthing malfunctions or breaks and needs to be fixed do they reapir them with refurbished products? Is it guaranteed even to get your product back? Does anyone have experience with using Square Trade?
Need some insight please!
HP Pavilion Dv6338se, HP Desktop, Windows Vista
  • ShadyMac Level 4 Level 4 (1,250 points)
    Although I have not ever had a square trade warranty I have read many good reviews and heard on this forum of folks who were very pleased...I can't say about the refurb r not...but I can say that even Apple's own 1 year warranty gives you a refurb if they have to replace it...so there really would be no difference...
    iMac 24" 2.8 - iMac 20" 2.4 - 17" MBpro 2.8 - 15" MBpro 2.4, Mac OS X (10.6.3), iPhone 3GS 32GB and 16GB - OS 3.1.3 - iPad 32GB WIFI
  • AstroMacMan Level 2 Level 2 (290 points)
    I'd stick with Apple. They made, they back it, they'll fix it. I have had nothing but incredible treatment and success with AC over the years.
    MacBook Pro (early fall 2008), Mac OS X (10.5.5), Sad MBP! Keycaps wearing out, hard drive noisy, stage lights!
  • PogoPossum Level 4 Level 4 (2,505 points)
    I talked to SquareTrade about the iPad insurance. They pay for the replacement cost to get a new iPad, and they cover "electrical and mechanical failure coverage and also drops, spills and damages done by an accident." Applecare does not cover accidental damage, just failure.
    Windows XP
  • Sirius Mac Level 2 Level 2 (170 points)
    The Applecare warranty isn't insurance and it really doesn't protect you from much except if something goes wrong with the device that they deem is not your fault. I never buy these Applecare Warranties I think they are a waste of money. Apple has burned many folks with these warranties, but if something does go wrong you are covered provided they don't try to say it was your fault.

    SquareTrade is legit and they do what they say. I've purchased a couple of their insurance plans and I've only had to use it once and it was due to dropping my phone in the water. I shipped it in and they gave me replacement cost to go buy a new one. The full retail replacement cost I might add, not the discount rate that you may or may not be elibible for.
    MacBook Pro 13" 2.26GHz + Mac Mini 2.53GHz + iPad 32GB Wifi-3G On Order, Mac OS X (10.6.3), iPhone 3GS Black 32GB
  • carl wolf Level 6 Level 6 (13,900 points)
    "The Applecare warranty isn't insurance..."

    Just for the record, at least one state considers AppleCare to be insurance and, since Apple is not licensed to sell insurance, the extended AppleCare warranty is not available there.
    I'm in "Shanghai", and I met Gong Li. Woohoo!!
  • dwb Level 6 Level 6 (19,675 points)
    FYI - Square Trade sells computer insurance to repair damaged caused by human error. Apple does not.
    20 + 24 iMac • 13" + 15" MBP, Mac OS X (10.6.3), WinXP • Linux • iPhone 3GS • Touch • iPad
  • ShadyMac Level 4 Level 4 (1,250 points)
    Apple doesn't cover accidental damage or water damage...square trade does
    iMac 24" 2.8 - iMac 20" 2.4 - 17" MBpro 2.8 - 15" MBpro 2.4, Mac OS X (10.6.3), iPhone 3GS 32GB and 16GB - OS 3.1.3 - iPad 32GB WIFI
  • Mark Farner Level 1 Level 1 (35 points)
    I bought two warranties from Square Trade so far. The first I purchased for my Powerbook that I bought from eBay. I gave it to my son for college and thought it was a good idea. The second warranty I bought from them was to cover my iPhone 3GS. The price was reasonable and I'm a klutz at times. My third will be to cover my iPad. I plan to purchase it next Monday.

    Message was edited by: Mark Farner

    Message was edited by: Mark Farner
    Mac Pro 2.66 Quad Core 6GB Ram X1900 XT 512MB + 24" HP LCD & 2.25TBs of Hard Drive, Mac OS X (10.6.3), Powerbook G4 1.5GHz iPhone 3GS 32GB iPad 64GB
  • varjak paw Level 10 Level 10 (166,930 points)
    If you have homeowner's or renter's insurance, talk to your insurance agent before you purchase third-party insurance plans. You can often get a rider on your home/rental policy to cover specific devices at a significantly lower cost than the cost from independent companies for that one device only. Not always, but it will be worth checking before you buy other insurance.

    If you do need to go with a separate company, check out Safeware. Though I've never used them myself, that's the company my previous university recommended.

    Regards.
    iMac Core i7 8GB ATI Radeon 4850, Mac OS X (10.6.3), Also: iMac 2.8 Core 2 Duo 24", IPad, Dell w/ Windows 7, Win XP via VM
  • AstroMacMan Level 2 Level 2 (290 points)
    We actually went with Square Trade rather than Apple Care. At the same time, we made sure to buy the iPad with a credit card that had double the warranty coverage, so we are covered two ways.

    The big thing is the accidental damage protection-- it really is a peace of mind purchase.
    MacBook Pro (early fall 2008), Mac OS X (10.5.5)

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