error 3014 when trying to update new iphone 3gs to 3.1.3 version

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error 3014 when trying to update new iphone 3gs to 3.1.3 version

Hi, I have tried many times now to update my Iphone to the newest version 3.1.3. Every time i go to update it i get a error 3014. I have tried the support page and tried the specific problem solving for that specific error, but still can not get my phone to update. I have uninstalled Itunes and reinstalled it 3 times and updated it to the newest one and still cant get it to update. Is there anything else i can do to get my phone to update to the newest version?

dell xps m1530

Posted on Apr 24, 2010 8:14 AM

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Answer 1

ChrisJ4203

Level 10

230,371 points

Apr 24, 2010 5:58 PM in response to Kprice07

Many times doing a firmware update to the iPhone requires you to disable virus scanning software or firewalls. That can cause them to interrupt the downloads and cause errors. Try to just download the software and after that click on it to update. See if that helps.
This article addresses error codes, and the 3000 series has to do with contact with the apple servers. http://support.apple.com/kb/ts1275
This is the one referenced for Windows security settings. http://support.apple.com/kb/TS3125

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Answer 2

Santanac

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May 9, 2010 10:37 AM in response to ChrisJ4203

Thanks man that was really useful, just disabled my antivirus for a couple of mins and it worked

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Answer 3

ChrisJ4203

Level 10

230,371 points

May 9, 2010 10:38 AM in response to Santanac

Glad that worked for you.

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