9 Replies Latest reply: May 6, 2010 8:28 PM by jongshyan
Jake Cornford Level 1 Level 1
my iphone was fine in the morning i plugged it into itunes whiched prompted me top have it updated so i clicked ok. When i came back the phone had failed to update and was showing that it needed to restored so i clicked ok.
itunes tried to perform restore but it failed.

Now my iphone is dead. Will not turn on or restore.

apple shop could not help me either they tried to restore and it would not work.

So what do i do now apple killed my ipone with an update. They say the hardwear is fine i just cannot seem to restore. my phone still doe not work!

iphone, iPhone OS 3.1
  • wjosten Level 10 Level 10
    Will not turn

    If your phone won't turn on, you won't be able to do anything.

    apple shop could not help me either they tried to restore and it would not work
    They say the hardwear is fine

    I'm sorry, but you need to go back to the Apple store you visited and ask to talk to the manager. If your phone will not turn on & the Apple geniuses from your prior visit were unable to restore your phone, you most likely DO have a hardware issue. If you are still under warranty, and have not hacked your phone or otherwise voided said warranty, your phone should be replaced. If you are out of warranty, Apple does have an out of warranty replacement program. The cost in the US is $199.
  • johnhutchin Level 1 Level 1
    Hi Jake,

    Mine has just done exactly the same? I cannot take it to an apple shop as they are all closed for today...

    Any tech support on this website?

    Let me know if you manage to fix the issue... totally lost with this one
  • Carey317 Level 1 Level 1
    Same thing happened to me yesterday...once before I had this problem and it was because of downloading the OS update...There's a way to delete the download (forget how, trying to find it here and in books, manuals I have), then the phone can be restored. I was told last time the file was corrupted because of the DSL cutting out, I have to take the computer and phone to work (no DSL problems there) and do the download and restore there. Though not sure this time it's a DSL problem seeing as how others are having the same problem.
  • wjosten Level 10 Level 10
    Your problem is different than the OP's, as he said he has already been to an Apple store and they were unable to restore his phone.

    The iphone software update files are located here, since your profile says you are on a Mac:

    ~/Library/iTunes/iPhone Software Updates

    Delete ALL the files you find located there.
  • Carey317 Level 1 Level 1
    I did find where the file was (thanks for your info I should have stayed online it would have saved me time!). I deleted it, went to work for stable DSL and redownloaded the update, my iPhone was restored and updated. There was a scary moment when the phone was black and iTunes didn't recognize it, so I unplugged the phone from the computer, reconnected and everything then went smoothly. I'm thrilled to have my phone back all contacts, apps, music, photos restored. Thanks Apple for great products.
  • Jake Cornford Level 1 Level 1
    when i say will not turn on i mean i cannot get it past the apple logo. it attempts to restor but gets error (6) apparently a general error indicating not a hardwear fault. when i attemp to restore i get a loading bar on iphone scrren but if just cuts out shortly after that. the guy in the shop said i need to restore in dfu mode but he could not activate if. but i have since then had it in dfu mode 4 or five times. i even tried to restotre wih an older version of the os 3.0 i think which actualy started to load but then cut out with error (6)

    ths phone has never been hacked or cracked it is only 5 months old as it was a warrenty replacement for my first one in which the battery died. my contract is up next month and i was looking forward to selling this and getting anything otther than apple hardwear which while at first is very impressive. just imo just not reliable enough.
  • gogolatinboy Level 1 Level 1
    Mac OS X
    i am having the same problem... my phone wont turn on...and is not charging....what do i do now?? HELP!!!!
  • wantos99 Level 1 Level 1
    i also have the same problem my iphone cant get pass the apple logo it is stuck on that logo and i think its my fault i deleted call history database what should i do?
  • jongshyan Level 1 Level 1
    Hi, I faced the same issue yesterday.
    Firstly, open iTunes and only conect the iPhone cable to computer. DO NOT connect iPhone to cable at this stage.
    Secondly, press and hold the Home button on your phone while conecting the iPhone cord into your iPhone.
    Thirdly, continue to hold down the home button. You should see a picture showing cable, arrow pointing to iTunes on phone screen.
    Then click restore in iTunes.