Problems with Adobe Reader and Flash Player

Hi Carolyn

Yes, it is definitely an Intel based machine. And I've just checked the system requirements on the Adobe download and it says Intel Core 1.33 GHz or faster - mine is 2.16GHz.

Aileen

Hello Carolyn

Your instructions were great -very easy to follow - but, unfortunately, they didn't work. I've downloaded v10.4.11 Intel Combo Update and run the Repair Disk Permissions. I went back on the internet to one of the sites that doesn't work anymore and it's still telling me that I need Adobe Flash Player. I've installed again and it says it's been successful but the site still tells me that I need Flash Player. I've checked the Adobe Plug ins and the Internet Access plug in says it's not loaded. I've re-run the repair Adobe Reader installation and that says no repair needed. Any other suggestions?

Aileen

Hi Carolyn

I don't think I made it clear on the original post that I'm having problems with both Adobe Reader AND Adobe Flash Player. Unfortunately, all the Adobe Reader sites are confidential so I can't give you an illustration on that but for the Adobe Flash Player, try www.jacquielawson.com/ - you can preview cards without being signed in. With the Adobe Reader problems, I get a picture of a blank 'piece of paper' with a small blue square in the top right hand corner that has a white question mark inside it. The first time this happened to me, I was on the UK Inland Revenue site trying to print out some end of year forms. I phoned the Revenue's helpline and they said to try doing a 'save as' to my desktop. It seemed bizarre - saving a blank piece of paper - but lo and behold, when I opened it on my desktop, the forms appeared exactly as normal. However, I've since tried this 'save as' technique with my credit card statement and I still get a blank piece of paper with a blue square and white question mark when I open the desktop copy.

Thanks for your help and patience. I really appreciate it.

Aileen

Hi Carolyn

I've done all that in the exact order that you said but when I visit the jacquie lawson webite, it still says that I need to install Flash Player. I've also visited another site and got the same message.

Aileen

Hi there. I'm glad Carolyn's suggestion worked for you. I am still having problems though Adobe are trying to sort it out. They're painfully slow. I waited 2 days for them to tell me to uninstall Flash Player. I emailed them back and said 'Right, I've done that. Do you want me to re-install now?' Having uninstalled and re-installed so many times to no effect, I don't want to do anything without them telling me to do it. Three days later, I've still had no reply!