Intel Chipset Driver Problem

I have the following problems when installing bootcamp driver 3.1 to newest Macbook pro 15' i7 core,

Intel(R)Series/3400 Series Chipset Family USB Universal Host Controller - 3B36 has a driver prblem

Intel(R)Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B has a driver prblem

What are these controllers?

Windows 7

Posted on Apr 25, 2010 12:04 PM

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52 replies

Apr 30, 2010 12:45 PM in response to ZGCO

In order to promote a solution, I filed a bug report at
http://developer.apple.com/bugreporter/

I assume that Apple has to resolve this problem with a firmware update, because it seems to be independent from the chipset drivers being used. I could reproduce the problem on different Windows versions, including Windows XP Professional SP3 32-bit and Windows 7 Ultimate 64-bit.

It is possible for me to use the USB ports to a certain degree (i.e. external media like hard drives or memory sticks), until the system becomes completely unresponsive. By using a remote session I could verify that the system was still running, but that all USB devices including keyboard, trackpad and mouse lost the connection to the system.

Apr 30, 2010 4:24 PM in response to raoh27

I thought I was alone. Same problem here with new Win 7 64 bit installation (retail package) on a brand new MB Pro Core i7 w. 8 GB RAM. Control Panel > Hardware and Sound > Devices and Printers shows a warning on the laptop icon. I learned of the problem by right-clicking the icon and selecting repair from the menu. Windows was unable to repair the problem.

I have a third problem, identified in the same manner: the "Teredo Tunneling Pseudo Interface" cannot start.

My installation crashes with a blue screen shortly after startup. A clean reinstall has the same problem and also crashes shortly after startup.

Apr 30, 2010 9:43 PM in response to raoh27

This problem does not seem to exist when Win 7 Pro is run under Parallels 5.0 on my MBP Core i7. I've had Win 7 running under Parallels for more than an hour; my record when booting directly was just a few minutes. I have successfully run Windows Update and am now proceeding to install the Windows-only astronomy software that is the only reason I have Windows on my Mac. So far, so good....

Under Parallels the USB driver problem does not show up in "Control Panel > Hardware and Sound > Devices and Printers." The "Teredo Tunneling Pseudo Interface cannot start" warning remains, but doesn't seem to affect anything that I can determine.

May 3, 2010 1:42 AM in response to David Illig

@David Illig

Parallels maps the USB ports to the VM using its own drivers. Therefore the problem doesn't show up there. But when you run Windows natively on the hardware, the USB ports are exposed directly to the system. Obviously none of the available chipset drivers are able to handle the USB universal host controllers (3B36 and 3B3B) correctly, causing all the problems described above. Apple has to come up with a solution here.

May 5, 2010 5:31 PM in response to raoh27

I'm not sure if this is a configuration issue or a bootcamp issue, but after my install of Windows 7 using the bootcamp drivers, I also installed the Intel Chipset Installation Utility from http://downloadcenter.intel.com for windows 7 x64 just for good measure on a clean install. It looks like the 3400 chipset drivers are also available for download outside the utility if you want a simplified route. Hope that helps someone as I have had no issues.

May 14, 2010 6:36 AM in response to o0o_64bit_o0o

Installing the latest Intel Chipset drivers did not resolve my USB Universal Host Controller problem ("this device cannot start"). Both devices (3B36 and 3B3B) still show an error in the device manager.

But there is a possibility that the regular system freeze that I experience might not be caused by the USB universal host controllers. There are 2 threads that suggest that this might be caused by the NVIDIA graphics driver:
http://discussions.apple.com/thread.jspa?threadID=2410348
http://discussions.apple.com/thread.jspa?threadID=2423788

May 18, 2010 10:10 AM in response to m@rkoto

So wait, are some of you saying that you see no problem with the USB ports on i7 MacBooks, as reported when, for instance, you click on the laptop icon when you open Devices and Printers? ...or are you simply saying that you're not seeing issues with those USB ports during ordinary operation?

The curious thing for me is that the ports seem to be working well, as long as I don't try to run/install any software that, before installing, looks to see that the ports are fine. It's completely possible that important aspects of the USB ports aren't working, though.

I hope they get this fixed. I have, for instance, an external webcam that works, but has no interface. Other things I really need to have this machine be useful won't install.

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Intel Chipset Driver Problem

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