iDisk connection error (error code -5016)

Question

Level 2

165 points

iDisk connection error (error code -5016)

Hi all

I have recently been unable to get to my iDisk and keep getting the following error:

Your iDisk is not available because connecting to the iDisk server failed.
An unexpected error occurred )error code - 5016).

Any ideas what this error is? We recently had a new Watchguard installed so I am wondering if that is somehow blocking access?

Hope some can help

Jordy

MacPro, Quad-Core Intel Xeon 3Ghz, Mac OS X (10.6.3), 8gig RAM, ATI Radeon HD 4870

Posted on Apr 28, 2010 1:01 AM

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Answer 1

vnayak55

Level 1

10 points

Apr 30, 2010 3:40 PM in response to Jordy1

Hi,

Check to see if you can log into your mobilme account by re-logging system preferences.
Check this http://discussions.apple.com/thread.jspa?threadID=1298323. See if it helps.
You might want to disable watchgaurd for the time being and if that improves the situation.
If you really need to access idisk via finder, make a connection to the server with these details
https://idisk.mac.com/username. Enter in password and you should have your disk.

vnayak55

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Answer 2

Jordy1 Author

Level 2

165 points

May 11, 2010 5:46 AM in response to vnayak55

Hi there

cheers for that, after much digging with the IT boys, it was the new Watchguard box that was blocking access. As soon as we allowed the request in the watchguard, it all starting working again.

Cheers Jordy

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