4 Replies Latest reply: Jan 26, 2011 4:49 AM by daniel Azuelos
daniel Azuelos Level 2 Level 2 (335 points)
My Mac is running MacOS X 10.6.2,
and Mail 4.2 .

I'm using Mail from my work connexion and it is running without problem.
Today I use it from home connexion and Mail doesn't synchronize any of
my E-mail accounts. I get the following error message:<pre>The server returned the error: The connection to the server “imap.free.fr” on port 143 timed out.</pre>

I tested the said server (from a Terminal window):<pre>telnet imap.free.fr 143
Trying 212.27.48.2...
Connected to imap.free.fr.
Escape character is '^]'.
* OK [CAPABILITY IMAP4REV1 X-NETSCAPE LOGIN-REFERRALS AUTH=LOGIN] IMAP4rev1 Free</pre>
and it is replying perfectly correctly.

I also tested my accounts synchronization with Thunderbird (of course
with the same home connexion), and it is working without a trouble.

Hence there isn't any problem with my Mac, my connexion, my imap server,
my account.
But something is deeply corrupted within Mail.

How may I analyze this serious bug (the application is totally unusable)?
How may I turn Mail in a debug mode to provide any kind of trace so as to
make a usable bug report?
<pre>--------
As long as you'll see students making graphics with pen on paper,
you'll see the missing keystone of the software empire.
--
dan</pre>
  • 1. Re: The connection to the server "X" on port 143 timed out.
    Ernie Stamper Level 8 Level 8 (37,475 points)
    Click on Window in the menubar of Mail, and choose Connection Doctor -- what does it report?

    Ernie
  • 2. Re: The connection to the server "X" on port 143 timed out.
    daniel Azuelos Level 2 Level 2 (335 points)
    Ernie Stamper wrote:
    Click on Window in the menubar of Mail, and choose Connection Doctor -- what does it report?


    Connection status: <green bullet> Mail was unable to connect to the Internet.

    And for all of my accounts, Mail is displaying the rotating wheel,
    and in the column says: Connecting to server…

    My connexion is OK:
    I'm posting this reply from the same Mac,
    and I'm collecting my E-mail on the same accounts with Thunderbird.

    As the rotating wheels were still rotating 2 minutes later,
    just to be sure I made a check of what's going on my connection
    with tcpdump. "Mail Connection Doctor"
    isn't doing any connection attempt.

    Just to be sure of what my eyes refused to believe,
    I just restarted Mail, started a tcpdump and opened the "Mail Connection Doctor".
    I see some standard trafic (IPP, http…) but nothing on port 143.
    This "Mail Connection Doctor" is plainly lying to me.

    Hence my original conclusion seems to stand:
    there's something corrupted within Mail.
    <pre>--------
    As long as you'll see students making graphics with pen on paper,
    you'll see the missing keystone of the software empire.
    --
    dan</pre>
  • 3. Re: The connection to the server "X" on port 143 timed out.
    Ernie Stamper Level 8 Level 8 (37,475 points)
    Create a New User Account, and as that New User set up this one IMAP account. If not familiar with setting up a New User Account, see:

    http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html

    This will be a useful test, and it not meant to suggest a permanent switch to the New User Account, but rather a test of the Mail application outside of your normal User Account and its existing setup data.

    Ernie
  • 4. Re: The connection to the server "X" on port 143 timed out.
    daniel Azuelos Level 2 Level 2 (335 points)
    The problem was truly within Mail and was
    fixed with one of the MacOS X updates.
    <pre>--------
    Model: many. Too many to keep my signature readable... and irrelevant
    --
    dan</pre>