Previous 1 2 3 Next 39 Replies Latest reply: Dec 18, 2010 1:56 AM by arslangu Go to original post
  • matt0402 Level 1 Level 1 (0 points)
    Well i had my hopes up when they released 9.2. I thought we might have surround sound back................. we dont. This *****. How can they have broken this since the release of 9.1 and still have it broken?

    Faulting application name: iTunes.exe, version: 9.2.0.61, time stamp: 0x4c18061b
    Faulting module name: CoreAudioToolbox.dll, version: 7.9.3.0, time stamp: 0x4bff36a9
    Exception code: 0xc0000005
    Fault offset: 0x0025ba7a
    Faulting process id: 0x17c4
    Faulting application start time: 0x01cb0dff09fbc81e
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
    Report Id: 85fa83b2-79f2-11df-aa85-002564f7c3dd
  • arslangu Level 1 Level 1 (0 points)
    I continue to have the same problem despiting having tried the suggestion above and having installed the new version of itunes.
    Any idea?
    thanks
  • That0n3Guy Level 1 Level 1 (0 points)
    I'm having a problem with the same DLL, the only difference is that iTunes crashes as soon as I try to open iTunes.
  • JohnnyB82 Level 1 Level 1 (0 points)
    When I open a movie and select "Surround Sound" iTunes also crashes on my notebook as well. It crashes and I have to select close. I am running Windows 7 Ultimate x64.

    Glad I am not the only one with this problem, hopefully Appledoes something about it.

    I've tried everything to fix it that I've read on other forums but to no avail.

    It used to work, even for a bit after update, then stopped. I've replaced my audio drivers 3x over now as well to try and cover all my bases.
  • arslangu Level 1 Level 1 (0 points)
    don't count on Apple....reply from customer tech help:

    As for this issue with iTunes crashing when selecting Surround Sound, I've researched this issue and it appears to be happening with Windows 7. To resolve this you will need to contact Microsoft.
  • That0n3Guy Level 1 Level 1 (0 points)
    If only that wasn't the biggest load of sh** ever. I'm running Vista, Windows 7, and XP on three different computers and not a single install is allowing me to open iTunes.

    Apple, you guys should really not try to pin this on Microsoft when it's clearly your fault.
  • JohnnyB82 Level 1 Level 1 (0 points)
    Wow... I can't believe they replied with that. It's blatantly iTunes fault as EVERYTHING ELSE I HAVE PLAYS IN 5.1!!!

    Only iTunes has this problem. Its an ITUNES problem.
  • arslangu Level 1 Level 1 (0 points)
    Also why would Microsoft want to help?
    They would only be happy if people don't use iTunes for music.....
  • That0n3Guy Level 1 Level 1 (0 points)
    Well, being the Sherlock Holmes that I am, I decided that it may have something to do with my audio drivers. (They weren't supplied by the company that makes the chipset/card, I had been using 3rd party drivers.) So, I decided that I should try my original drivers supplied by Via. As an added precaution, I also removed Apple Application Support and then reinstalled iTunes. To my surprise, iTunes is working perfectly.
  • JohnnyB82 Level 1 Level 1 (0 points)
    Well Eddie, you are one of the lucky ones.

    I removed everything from apple as well. The Application Support, deleted all the the left overs manually, and then uninstalled my drivers. I made sure no third party drivers were present on my hard drive at all using a third party program (I tried once without the third party program as well). Needless to say, for me, it didn't work. I tried the original drivers, the newest drivers, and the drivers supplied by the manufacturer themselves.

    Glad its working for you man.
  • arslangu Level 1 Level 1 (0 points)
    now they suggest i pay for apple tech support to get it resolved....
  • Franky601 Level 1 Level 1 (0 points)
    I fixed it by using microsoft default audio driver instead of using realtek's...
  • mekev Level 1 Level 1 (0 points)
    @franky- Where did you find the microsoft default audio driver? I'm having the same problem where iTunes crashes when i'm playing 5.1 surround sound. My current driver is realtek......
  • Franky601 Level 1 Level 1 (0 points)
    I just uninstalled realtek's drivers, and after a reboot microsoft default driver installed by themselves.
  • Mike JJJJ Level 1 Level 1 (0 points)
    I have had the same problem since 9.1 - pre 9.1 works perfectly. With every update I'm hopeful that they have fixed it - but there have been 2-3 updates since they broke it - no fix ... I'm beginning to thing its a ploy by apple to get people to buy apple tv - I dont want apple tv I have a perfectly working computer already set up just the way I want. everything on it works just fine except iTunes. Apple complained about flash being buggy on macs - the only buggy application I have on windows is iTunes. I have submitted a bug report with crash details - this was in April. In the hopes that it was possibly a driver problem, I replaced my xonar sound card with a creative card with 5.1 dolby digital live .. still had same problem. Its not a driver issue, its a itunes issue.

    Please fix this...


    Faulting application name: iTunes.exe, version: 9.1.0.79, time stamp: 0x4bac65a0
    Faulting module name: CoreAudioToolbox.dll, version: 7.9.2.0, time stamp: 0x4b8efb3c
    Exception code: 0xc0000005
    Fault offset: 0x0025bb7a
    Faulting process id: 0x11c8
    Faulting application start time: 0x01cad5f957a0bdd6
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
    Report Id: e3b515bf-41ec-11df-845f-002421515afe