6 Replies Latest reply: Apr 29, 2010 5:04 PM by EZ Jim
ht1derem Level 1 Level 1 (0 points)
I bought my MacBook Pro brand-new in July 2009. Up until the past few days, I've had no problems with anything. However, now Skype, iChat, Photobooth, etc. all tell me that there is no camera detected. I looked at the iSight Troubleshooting page and have tried EVERYTHING it tells me to. Why is my computer telling me that I have no camera?!

MacBook Pro
  • EZ Jim Level 7 Level 7 (21,660 points)
    Welcome to Discussions, ht1derem

    ht1derem wrote:
    I bought my MacBook Pro brand-new in July 2009. Up until the past few days, I've had no problems with anything. However, now Skype, iChat, Photobooth, etc. all tell me that there is no camera detected. I looked at the iSight Troubleshooting page and have tried EVERYTHING it tells me to. Why is my computer telling me that I have no camera?!


    Because something is wrong. We will need more information before we can offer meaningful suggestions of what you should do next.

    With hundreds of thousands of files making up your Mac's OS and applications software, using Apple's troubleshooting suggestion is the best way to find out what problem must be corrected in order for your built-in iSight to work properly.

    Having tried "EVERYTHING" the troubleshooting page tells you to do, please post back the answers to the following questions:

    (1) Whether your problem was EXACTLY the same with EVERY app you tested in EVERY user account you tried. If not, please give as much detail as possible about which were different.

    (2) A list of EACH app that you tested in EVERY User Account you tested.

    (3) A list of ALL apps that worked correctly in ANY User Account you tested.

    (4) What the Apple-Authorized Service Provider told you was required to fix your Mac.

    (5) Which Mac OS version you are using (you can find this info in  > About This Mac)

    We will try to offer specific suggestions based on the details in your response.

    Cheers,
    EZ Jim



    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.3)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.3)

    LED Cinema Display  G4 PowerBook  1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight
  • ht1derem Level 1 Level 1 (0 points)
    1. Yes, with every program, I get a message saying that no camera is attached to my computer (same thing happened in the 2 other user accounts I created).

    2. iChat, iMovie, Skype, Photobooth, Oovoo. Even System Profiler does not recognize the iSight built-in camera.

    3. none

    4. I called the closest Mac repair store and they told me to try holding the Control, Command, T, and R keys when rebooting... but either I didn't hear him right or I'm not doing it correctly because it didn't do anything.

    5. Mac OS X 10.5.8

    Thanks so much! I hope this makes my issue a little clearer for you.
  • Ralph Johns (UK) Level 9 Level 9 (69,330 points)
    Re 4

    A PRAM reset.
    Shut down the computer.
    Restart it holding down APPLE(or ⌘ )ALT(⌥)+PR Keys until you have heard three Start Up Bongs.

    PRAM Keys



    9:10 PM Thursday; April 29, 2010
  • ht1derem Level 1 Level 1 (0 points)
    Oh! Thank you! That makes much more sense. I did it, but the camera is still not recognized.
    It's looking like a trip to the repair shop is in order.
  • Ralph Johns (UK) Level 9 Level 9 (69,330 points)
    There's more

    PMU/SMC reset http://support.apple.com/kb/HT3964



    9:44 PM Thursday; April 29, 2010

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
  • EZ Jim Level 7 Level 7 (21,660 points)
    ht1derem wrote:
    1. Yes, with every program, I get a message saying that no camera is attached to my computer (same thing happened in the 2 other user accounts I created).

    2. iChat, iMovie, Skype, Photobooth, Oovoo. Even System Profiler does not recognize the iSight built-in camera.

    3. none

    4. I called the closest Mac repair store and they told me to try holding the Control, Command, T, and R keys when rebooting... but either I didn't hear him right or I'm not doing it correctly because it didn't do anything.

    5. Mac OS X 10.5.8

    Thanks so much! I hope this makes my issue a little clearer for you.


    You're welcome, and thank YOU for the new info.

    Because your built-in iSight still does not show as a USB device in your Mac's System Profiler after you had carefully followed all the suggestions in the "How to Troubleshoot iSight" article, yours is most likely a hardware problem.

    Your next step is to contact Apple or an Apple-Authorized Service Provider for service. That will get your fix.

    EZ Jim



    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.3)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.3)

    LED Cinema Display  G4 PowerBook  1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight