iphone servicing

Question

Level 1

8 points

iphone servicing

I had purchased my iphone from Abu Dhabi airport(UAE), but I reside in India.
My iphone has got some hardware issues

(the USB charger and the right ear plug of headphones isnt working. Besides, the touch screen near the mid area doesnt sense my fingers anymore; lol? I am not able to open apps in that area of screen.)

My iphone is under warranty period.
But my problem is I had purchased a factory unlocked iphone 3GS, so where should I go for servicing it?

HP laptop dv 2860, Windows Vista, 2 other vista laptop, 1 XP laptop n desktop

Posted on Apr 29, 2010 2:49 PM

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Answer 1

Apr 29, 2010 2:52 PM in response to Xoforia

Apple Store or call Apple Support.

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Answer 2

Apr 29, 2010 2:54 PM in response to Xoforia

Apple's support and warranty coverage for the iPhone is honored in the country where the iPhone was sold officially by Apple only. You need to contact the retailer in the Abu Dhabi airport and if the retailer where your iPhone was purchased is not an official retailer for the iPhone, you will have trouble. There is a significant "brown" or unofficial market for the iPhone.

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Answer 3

wjosten

Level 10

95,369 points

Apr 29, 2010 3:00 PM in response to Xoforia

All support for iphones officially purchased in the United Arab Emirates is provided by the two official carriers, Etisalat and DU. If not purchased from an official source, you are on your own. Apple does not provide support for the iphone in the United Arab Emirates.

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Answer 4

Tamara

Level 6

13,744 points

Apr 29, 2010 6:26 PM in response to Done that

This only applies in the US. The OP bought a phone in the UAE from an unauthorized reseller.

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Answer 5

Xoforia Author

Level 1

8 points

Apr 30, 2010 4:18 AM in response to Allan Sampson

Listen dude, I purchased it from Sharaf DG (reputed shop in the duty-free mall), which I dont think will be unauthorized reseller and I paid around $1k to buy this factory unlocked one.
But they dont do servicing of any goods sold. They said me that apple offers 1yr limited warranty and you can avail that, need to check it online.
But its all fked up now, the same thing has happened with one of my laptops I purchased from abroad.
I purchase electronic good from outside of India cuz I tgt they would be of superior quality but I now realised its just a wastage of money n buyin local brands from Mumbai would have been cheaper n better plus they have excellent customer support.

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Answer 6

Tamara

Level 6

13,744 points

Apr 30, 2010 4:21 AM in response to Xoforia

Shops in duty free malls are not authorized resellers of the iPhone. Apple offers a one year warranty in the country that the iPhone was meant for. You will need to find out what country Sharaf DG is sourcing their phones from and return your phone to that country for warranty service.

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Answer 7

Xoforia Author

Level 1

8 points

Apr 30, 2010 4:21 AM in response to wjosten

Then this could be another trouble for me cuz I dint purchase it from any of those carriers in UAE but an authorized apple reseller who doesn't do servicing.
r u sure abt it?
i will be flyin bak der in few days, if ders ny other option den pls tell me.

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Answer 8

Xoforia Author

Level 1

8 points

Apr 30, 2010 4:28 AM in response to Tamara

u mean, its a lot f trouble.
I need 2 get it serviced frm elsewhere but that wld b more trouble cuz if I giv d iphone for servicing in some other shop, m not sure dey will repair my workin phone or return it to me unusable.

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Answer 9

Xoforia Author

Level 1

8 points

Apr 30, 2010 4:35 AM in response to Tamara

"You will need to find out what country Sharaf DG is sourcing their phones from and return your phone to that country for warranty service."

How to find that?
Is there any clue on the box of it or should i go and ask them, the latter option would be useless cuz d salesman @ Sharaf DG wouldnt know where d iphone in their shop came from.

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Answer 10

snkhan

Level 3

677 points

Apr 30, 2010 4:52 AM in response to Xoforia

How to find that?

I'm quite sure the salesman will know this, especially as their business sells the handsets.

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Answer 11

Apr 30, 2010 6:21 AM in response to Xoforia

No "dude", you are the one who asked for help, so you listen.

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Answer 12

Apr 30, 2010 10:04 PM in response to Xoforia

Caveat emptor, I'm afraid.

You'll have to ask Sharaf where they got the iPhone from. It's true there is a 1 yr warranty by Apple but as others have said it only applies in the market it was originally sold in. Since you have one not from Etisalat or du, you're at the mercy of the seller, in this case Sharaf apparently. You could Google the iPhone's model number and that may give a clue as to where it came from.

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Answer 13

Xoforia Author

Level 1

8 points

May 3, 2010 8:56 AM in response to Magnus Nystedt

ty dude..\m/
I googled up d model no. which is <mc131zp> n 1 of d links showed up a no. f factory unlocked iphones list; this particular model is from **_''Hong Kong_, 3''** (HK). (I dunno wt ' 3' means?)
I respect caveat emptor but d salesman said me though d store dsnt service or take return any of d sold electronic goods but I get 1 yr apple warranty with this iphone n I can avail it online, n I dint know much about it then.
So, I now know that this one is officially factory unlocked and I can use the warranty.
But what do I have to do next since I cant fly to Singapore now, not atleast for next 6-7 mnths.
Looking forward for your suggestion.

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Answer 14

Xoforia Author

Level 1

8 points

May 3, 2010 9:02 AM in response to Allan Sampson

lol..!
dude...
m listenin...
but u aint helpin..!

P.S. In d above comment, pardon me, for it's shouldnt b Singapore but Hong Kong

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Answer 15

Tamara

Level 6

13,744 points

May 3, 2010 9:29 AM in response to Xoforia

If the phone is from Hong Kong, you have to go to Hong Kong.

In the future, could you use complete English? Things like d in place of the is just being lazy.

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