Address Book

I have a name and e-mail address in my address book. Now, I want to send a message to that person and when I go to the address book in mail , his name shows but not his address. YET in the address book on the dock his name and email address show. Very Strange. Anyone have an answer?

i Mac 20', Mac OS X (10.6.3), U.S. Navy Seabees "Can Do"

Posted on Apr 29, 2010 3:37 PM

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11 replies

Apr 30, 2010 10:10 AM in response to cb121

+I see Home, work, home fax etc.+

If you follow down from first/last name and then company, the first two (work and mobile) are to enter phone numbers - "phone" is showing as a gray font; the next work (clicking on arrows reveals home, mobileme, etc) is for entering email address(es) - "email" is grey font. If you click on that gray font, the field will allow you to type in the email address. Entering the email address there will show it in Mail (if the smart addresses is unchecked).

Apr 30, 2010 3:24 PM in response to babowa

I did what you said. I saw Home, Mobile, Work. I then clicked the arrows on work but did not see e-mail grayed out. I saw Home, iPhone, Mobile, Main, h Fax, w Fax pager other then custom.
The way my book is set up is..First last then Company then below that is
Home
Mobile
Work
Home street
City State Zip.
Am I missing something?

Apr 30, 2010 3:38 PM in response to cb121

If you click on the little "+" sign under the list of names, you should be presented with an empty/ready to fill in page and see the following on the right:

First Last (name)
Company
work -up/down arrows- (gray) Phone (that means you enter the phone number)
mobile -up/down arrows- (gray) Phone

work -up/down arrows- (gray) Email (that's where you enter email address)

friend -up/down arrows- (gray) Name (enter name here)
assistant -up/down arrows- (gray) Name (enter name here)

The Home street, zip, etc. will only show on an already existing address card and, the same principle applies as with a new card: the second "work" is where you need to enter the email address. If you have anything entered there other than the email address, click on it, delete that and enter the email address.

Apr 30, 2010 3:58 PM in response to babowa

I know your probably tearing your hair out by now. I re-did the name and e-mail address. I also put it in the 2nd work (below the company) Home Mobile Work(e-mail address). It shows in the address book but when I click the address book in mail for a new message only the name shows.

I have to go out now so you can relax for now. (ha ha).
Thanks for all your help.

Apr 30, 2010 5:35 PM in response to cb121

First to satisfy my curiosity - you said:

+I also put it in the 2nd work (below the company)+

What does the "also" mean? Did you enter an email address anywhere else? The 2nd work heading is the only place to enter email addresses.
And, by the way (as far as I know), it doesn't make a difference whether you enter the email address under (that particular heading) using work, home,etc; as long as you only have one email address for that person, the OS will use that one. If you have more than one, then enter the second one under the same heading, but under "home" if you used "work" for the first one (or vice versa).

I just checked my mail - new message:
if I have the "use smart addresses" unchecked, both the name and their email address showed; if I check the "use smart addresses", only the name will show. You can click on the name and you will get a pop-up window with several options.

If you address an email to a person for whom you have more than one address (I have one friend with 6!), all their email addresses should show up as you are starting to type their name so you can choose which one you want to use.

Aside from checking if you have the "use smart addresses" checked or not, also check - under "Composing" in Preferences - if you have the following checked:
"automatically complete addresses" and "when sending to a group, show all member addresses". I have both checked.

I hope that'll do it because I'm about out of ideas.....

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Address Book

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