Previous 1 2 3 4 Next 55 Replies Latest reply: Jul 11, 2015 1:28 AM by jean-philippe from Jura Go to original post
  • Martin Cooper Level 2 Level 2 (155 points)
    Setting up Mail with my ISP did not seem to work. Eventually, I copied the settings from my Touch and let the "Verifying" spin for about 4 minutes. I then replied "Yes" to the question "Would I like to use Mail without SSL". I waited another 2 minutes and all worked.
    Then I went into settings and in the Advanced setup, I turned on SSL. From this discussion, I saw it mentioned. Mail then began to crash after a few seconds. I turned off SSL, still crashed.
    Deleting the account(s), starting again, waiting for the same 4 minutes, then 2 minutes got me back to a working Mail program.
    I do not know if this is a Mail problem or my ISP. The same setup gave me no problem on my iPod Touch. Hope this helped
  • azsharom Level 1 Level 1 (0 points)
    Thanks for the tip. It did the trick for my situation!
  • ROKNAVE Level 1 Level 1 (0 points)
    Wondering if anyone has found a solution to this problem. I'm on OS 4 on my 3GS and I'm having issues with mail crashing to the springboard when I attempt to forward or reply to a message. VERY IRRITATING. All other features seem to be working fine.

    I've deleted the accounts and restored them. I've deleted all undeliverable messages from all of my inboxes and still no dice. Any help would be greatly appreciated.
  • aszart Level 1 Level 1 (0 points)
    I have the same issue on iPhone4 using two imap accounts and two googlemail accounts(for calendars only)

    The mail app crashes between 30 seconds to 5 mins. I don't need to touch anything for it to crash. It looks like when it is syncing it falls over.

    I've tried the undelivered delete trick but to no avail.

    My email is now unusable to reply with and is a step backwards on one of the most used apps on the iPhone.

    If it helps it was broken in 4.0.0 and also in 4.0.1. This is nearly the
  • Patrudel Level 1 Level 1 (0 points)
    Thank's for your help. I deleted the undelivred mail and my mail does'nt crash
    Kinds regards
    Paul
  • Mr. dj Level 1 Level 1 (0 points)
    How did you delete the Undeliverable email? I have one of these, and I suspect it is the cause of my Mail crashing (opens for 3 seconds, then goes back to the Mail icon on the home screen?


    In the 3 seconds my mail is open for, I can see the questionable email in my inbox, but don't have enough time to get rid of it.
  • Mr. dj Level 1 Level 1 (0 points)
    I have the same problem on my ipad, the mail opens for 3 seconds, then goes back to the icon before I can do anything. In the 3 seconds, I can see that there is a Mail Delivery problem in the Inbox, but don't have enough time to delete it. How do you get your old emails on webmail? I have opened my web mail account, but all it shows is new email.
  • RSVilleran Level 1 Level 1 (0 points)
    Hi

    I have the same problem. My mail just crashes after opening. I don't have this problem until today since I bought my iPad 2 weeks ago. Any help would be greatly Appreciated.

    Btw I have tried going Into my mails and check if there is any unsent mails.

    Thaanks
  • Corbond Level 1 Level 1 (0 points)
    As above - I had to delete "undelivered" email from my web mail account, delete my mail account from my iPad , recreate a new mail account and then had to sync with iTunes before my mail would work. Easy fix!?
  • Gus777 Level 1 Level 1 (0 points)
    Same problem on the iPad with a delivery failure message. If I'm really quick about it, I can delete the message before the mail app crashes (usually after 2 or 3 seconds), but as soon as I start up mail again, it's back and so is the crash. Have reset every way possible! Between this and the buggy iOS4 on my iPhone 3GS (can't accurately enter appointments into calendar beyond 25 Sep now), I'm about fed up with Apple!
  • Joel Mcintosh1 Level 3 Level 3 (530 points)
    Thank you for the help with this issue. Using my computer, I deleted a handful of undeliverable e-mails I received today, reset my iPad, and the iPad mail crashing problem stopped.

    It's definitely a weird problem, but I do appreciate your solution.
  • MacDave1967 Level 1 Level 1 (0 points)
    The mail undeliverable in my inbox started causing Mail to crash within 3 seconds after 6 pm UK time tonight

    Spent ages trying to work out why, read this post and deleted the Undeliverable mail and Voila it now works again

    Apple should really sort this out !

    My blackberry doesnt suffer from this problem !

    Is there anyway to report this to apple ?

    Message was edited by: MacDave1967
  • aeleggett3 Level 1 Level 1 (0 points)
    the fix that worked for us: turn on airport mode and open mail prefs and change preview to none. Open mail app and tap edit button on top right. Highlight the offending email and then hit delete. Then go to the trash and empty. Turn airplane mode off and mail should work again.
  • tom.boxmoor Level 1 Level 1 (0 points)
    I have just had this sorted with help from Apple - it appears that even when you delete a mail account, the iPad appears to keep the messages in some sort of cache, and then puts them back into the in-box when you re-establish the account (even if you have made sure they are deleted off the mail server). The way to prevent this is to restore the ipad to "factory settings" and then UNCHECK "sync mail accounts" under the info tab before syncing itunes with the ipad. Also, make sure the rogue message (mine was a delivery failure message)isn't on your mail server - I used telnet commands to access the (talktalk) mail server and delete all e-mails from both my mail accounts. Then simply put the mail accounts back onto the iPad in the normal way. Worked for me.
  • thompr Level 1 Level 1 (0 points)
    Assuming your crash is being caused by one of these evil "undeliverable mail" notifications, I have a solution that is similar to earlier offerings, but there are a few additional requirements. Here is the recipe:

    1) In Settings, turn on Airplane Mode
    2) In Settings > Mail, Contacts, Cal
    Select "Preview" and set it to "None"

    These two steps alone keep Mail from trying to prematurely read that nasty e-mail and crashing on you. You now can at least open Mail with confidence and scroll through your Inbox to find the culprit(s). According to the suggestions above, you can now go into Edit mode, select the offender(s) and delete them. Unfortunately, that didn't work for me, because as soon as I highlighted the first renegade e-mail for deletion, Mail accessed that bad boy (presumably to render the contents for me in the window to the right) and summarily crashed.

    So here's the final important piece of the solution: instead of going into Edit mode, swipe your finger from left to right directly on the evil e-mail. This causes a red "Delete" button to show up right on that e-mail without highlighting it! So no crashola! Mash that "Delete" button and send that naughty nellie to the trash. If you want, you can chase it into the Trash folder and pull the same stunt there to be rid of it for good. But if you do, beware! Make sure that you also have a more recent e-mail in the trash with it so that when you enter that folder, our nemesis doesn't get selected and crash you right back to where you started!

    Repeat the process for each of these meanies. Close Mail. Open it again. Confirm the evil-doers have not returned. Close Mail.

    Go back to Settings and undo what you did in the first two steps.

    Open Mail. Smile.