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Quark repeatedly quits upon launching

After spending an entire day researching and testing, I'm thinking this is a hardware problem. Up until two days ago, everything worked fine.

QuarkXPress now routinely quits about 4 or 5 seconds after launching. The opening graphic appears briefly, then the spinning beach ball, then this message window:
*"The application QuarkXPress quit unexpectedly. Mac OS X and other applications are not affected. Click Reopen to open the application again. Click Report to see more details or send a report to Apple."*

Here's what I've done so far:

1. Trashed, re-installed Quark (6.5). No change.

2. Read through the window message report, caught this:
*"Exception: EXC BADACCESS (0x0001) Codes: KERN PROTECTIONFAILURE (0x0002) at 0x00000000"*
Went to Disk Utility, ran Repair Permissions three times. The first time it appeared no repairs were needed, the second time it took 15 minutes to repair a bunch, the third time no repairs needed. Still no change with Quark.

3. Read some more, then tested the RAM via Rember. Result: *"All tests passed!"*

I still can't access Quark. I went through every other app, and they all work fine. I can't launch Quark from either of my two backup hard drives (I guess apps necessarily run off the main HD?)

Other info: no hard drive is ever more than half full at any time. And yes, my G4 tower is fairly old, but the internal HD was replaced a couple years ago.

I still suspect a kernel panic per the message report, but I'm at the end of my diagnostic know-how. If necessary, I can do an Erase and Install or Archive and Install; I've done them before. But would like to hear about something more expedient first.

Any ideas?

G4 Digital Audio, Mac OS X (10.4.11), 667 MHz / 160G int / 160G ext / 500G ext / 1.5G RAM / DSL

Posted on Apr 30, 2010 9:39 AM

Reply
18 replies

Apr 30, 2010 10:12 AM in response to gd0

Went to Disk Utility, ran Repair Permissions three times.


It's far more important to Verify or Repair the HD first.

If it has errors we need to fix them.

"Try Disk Utility

1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."

http://docs.info.apple.com/article.html?artnum=106214

Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

Apr 30, 2010 12:55 PM in response to BDAqua

Hey BDAqua, nice to see you again; you helped with a problem a year ago. (see below)

Did a Repair Disk off the OSX Install disc. Detail: even though the directions were clear, I repaired both the Disk and the Volume (they're one and the same(?), this HD is not partitioned). Anyway, the result was the same: *"No repairs were necessary"*

Repair Permissions after a Safe Boot yielded a similar result: no repairs were indicated.

And I still can't launch Quark. As an aside, it also took a couple reboots to get Safari going again, but OK now.

As for the reference to a prior problem we discussed... a year ago while trying to resolve slow performance problems, I bought SuperDuper and upon backing up, it stalled - as it's supposed to - at several spots encountering I/O errors. This after similar Repair Disk and Repair Permissions were carried out. I simply trashed whatever SuperDuper stalled on - they were mostly iLife items - and everything got better once the backup was complete.

I only mention it in case it might have bearing on this issue, which admittedly seems different. I haven't backed up in a couple weeks.

Next?

Thanx.

Apr 30, 2010 1:49 PM in response to BDAqua

Here are the entire console contents since I rebooted at 12:30 PST.

Did a little work in Illustrator and Acrobat, and was online. I see a reference to Bonjour, which I don't use (no Windows). Also a reference to RSS from "Cartoon Brew" (an animation enthusiasts site); I don't utilize RSS feeds, really don't know what they are. In Safari, note that I enable ClickToFlash, as of a couple months ago.

The references to Quark (3 attempts at the end) don't seem to reveal much of anything. Care to see the contents of the error report?

Mac OS X Version 10.4.11 (Build 8S165)
2010-04-30 12:30:46 -0700
2010-04-30 12:30:47.750 MagicMenu[213] Unable to create plugin
2010-04-30 12:30:48.538 SystemUIServer[113] lang is:en
Workaround Bonjour: Unknown error: 0
2010-04-30 12:31:19.779 Safari[227] Warning: Instances of type NSURLConnection do not respond to _initWithRequest:delegate:usesCache:maxContentLength:startImmediately:
2010-04-30 12:31:19.780 Safari[227] Error: couldn't find any compatible flash classes, flash will not work.
2010-04-30 12:31:19.924 Safari[227] SafariBlock checking for updates.
Apr 30 12:33:03 gd0s-power-mac-g4 /Applications/Safari.app/Contents/MacOS/Safari: CGImageDestinationCreate capacity parameter is zero\n
Apr 30 12:50:35 gd0s-power-mac-g4 crashdump[235]: QuarkXPress crashed
Apr 30 12:50:37 gd0s-power-mac-g4 crashdump[235]: crash report written to: /Users/gd0/Library/Logs/CrashReporter/QuarkXPress.crash.log
2010-04-30 12:56:53.098 SyndicationAgent[241] WARNING: Feed connection for http://www.cartoonbrew.com/feed RSSFeed failed: NSError "unsupported URL" Domain=NSURLErrorDomain Code=-1002 UserInfo={
NSErrorFailingURLKey = feed://feeds.feedburner.com/CartoonBrew;
NSErrorFailingURLStringKey = "feed://feeds.feedburner.com/CartoonBrew";
NSLocalizedDescription = "unsupported URL";
}
Adobe LM Service: Started
AdobeLM Service
/Applications/Adobe Acrobat 7.0 Professional/Adobe Acrobat 7.0 Professional.app/Contents/MacOS/mysqld: ready for connections.
Version: '4.0.20-standard' socket: '/Users/gd0/Library/Caches/Acrobat/7.0/Organizer70' port: 0
2010-04-30 13:26:45.410 SyndicationAgent[258] WARNING: Feed connection for http://www.cartoonbrew.com/feed RSSFeed failed: NSError "unsupported URL" Domain=NSURLErrorDomain Code=-1002 UserInfo={
NSErrorFailingURLKey = feed://feeds.feedburner.com/CartoonBrew;
NSErrorFailingURLStringKey = "feed://feeds.feedburner.com/CartoonBrew";
NSLocalizedDescription = "unsupported URL";
}
Apr 30 13:34:26 gd0s-power-mac-g4 crashdump[264]: QuarkXPress crashed
Apr 30 13:34:27 gd0s-power-mac-g4 crashdump[264]: crash report written to: /Users/gd0/Library/Logs/CrashReporter/QuarkXPress.crash.log
Apr 30 13:34:50 gd0s-power-mac-g4 crashdump[268]: QuarkXPress crashed
Apr 30 13:34:52 gd0s-power-mac-g4 crashdump[268]: crash report written to: /Users/gd0/Library/Logs/CrashReporter/QuarkXPress.crash.log
Apr 30 13:35:18 gd0s-power-mac-g4 crashdump[273]: QuarkXPress crashed
Apr 30 13:35:19 gd0s-power-mac-g4 crashdump[273]: crash report written to: /Users/gd0/Library/Logs/CrashReporter/QuarkXPress.crash.log

Apr 30, 2010 2:29 PM in response to BDAqua

There were no clear visible times or dates, can't tell where attempts begin or end.

So I copied roughly the last 10% of the message. Lemme know if you need more.

Thanx.

com.quark.QuarkXPress.RequiredComponent.Table.Bundle Tables version 6.50 (1.0) /Applications/QuarkXPress 6.1/Required Components/Tables.qrc/Contents/MacOS/Tables
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0x6bcc000 - 0x6c5bfff com.quark.QuarkXPress.Xtension.ImageMap.Bundle ImageMap version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/ImageMap.xnt/Contents/MacOS/ImageMap
0x6cae000 - 0x6da2fff com.quark.QuarkXPress.XTensions.Taos.Bundle avenue.quark version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/avenue.quark.xnt/Contents/MacOS/avenue.quark
0x6e3e000 - 0x6e71fff com.quark.QuarkXPress.XTensions.Index.Bundle Index version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/Index.xnt/Contents/MacOS/Index
0x6e7c000 - 0x6eb5fff com.quark.QuarkXPress.XTensions.PDF Filter.Bundle PDF Filter version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/PDF Filter.xnt/Contents/MacOS/PDF Filter
0x6ec8000 - 0x6f13fff com.quark.QuarkXPress.XTensions.PNGFilter.Bundle PNG Filter version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/PNG Filter.xnt/Contents/MacOS/PNG Filter
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0x7007000 - 0x703cfff com.quark.QuarkXPress.XTension.MS-Word 6-2000 Filter.xnt MS-Word 6-2000 Filter version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/MS-Word 6-2000 Filter.xnt/Contents/MacOS/MS-Word 6-2000 Filter
0x7046000 - 0x7065fff com.quark.QuarkXPress.RequiredComponent.RTFFilter.xnt RTF Filter version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/RTF Filter.xnt/Contents/MacOS/RTF Filter
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0x7123000 - 0x7159fff com.quark.QuarkXPress.XTensions.CMS.Bundle Quark CMS version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/Quark CMS.xnt/Contents/MacOS/Quark CMS
0x7174000 - 0x7180fff com.quark.QuarkXPress.XTensions.ShapeofThings.Bundle Shape of Things version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/Shape of Things.xnt/Contents/MacOS/Shape of Things
0x7186000 - 0x7198fff com.quark.QuarkXPress.XTensions.SuperStep.Bundle Super Step and Repeat version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/Super Step and Repeat.xnt/Contents/MacOS/Super Step and Repeat
0x71a0000 - 0x720dfff com.quark.QuarkXPress.Xtension.ExcelImport.Bundle Table Import version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/Table Import.xnt/Contents/MacOS/Table Import
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0x73a0000 - 0x73befff com.quark.QuarkXPress.Xtension.WordPerfect.Bundle WordPerfect Filter version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/WordPerfect Filter.xnt/Contents/MacOS/WordPerfect Filter
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0x74be000 - 0x74dbfff com.quark.QuarkXPress.XTension.XSLTExport.Bundle XSLT Export version 6.50 (1.0) /Applications/QuarkXPress 6.1/XTension/XSLT Export.xnt/Contents/MacOS/XSLT Export
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0x9478d000 - 0x9479cfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a4000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x94810fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94817000 - 0x94b4afff com.apple.QuickTime 7.6.4 (1327.73) /System/Library/Frameworks/QuickTime.framework/QuickTime
0x94c32000 - 0x94ca3fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x969e1000 - 0x96a00fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9725d000 - 0x9726afff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x986af000 - 0x992e8fff com.apple.QuickTimeComponents.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9954b000 - 0x9954ffff com.apple.QuickTimeH264.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x99816000 - 0x998e7fff com.apple.QuickTimeMPEG4.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x9ff75000 - 0x9ff9ffff com.apple.CoreMediaPrivate 15.0 /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMed iaPrivate
0x9ffad000 - 0x9ffb2fff com.apple.CoreMediaAuthoringPrivate 1.6 /System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versions/ A/CoreMediaAuthoringPrivate
0x9ffb8000 - 0x9fff7fff com.apple.QuickTimeFireWireDV.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV

Apr 30, 2010 2:38 PM in response to BDAqua

Also here is the top portion of the default report log that appears after a crash. I cut it off at the lengthy 'Binary Images Description'...


Date/Time: 2010-04-30 13:35:16.526 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: QuarkXPress
Path: /Applications/QuarkXPress 6.1/QuarkXPress/Contents/MacOS/QuarkXPress
Parent: WindowServer [60]

Version: QuarkXPress version 6.50 (6.50)

PID: 272
Thread: 0

Exception: EXC BADACCESS (0x0001)
Codes: KERN PROTECTIONFAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 com.quark.QuarkXPress 0x003b497c xtset_retrieve(xtsetdiskstruct**, xtsetstruct*) + 28
1 com.quark.QuarkXPress 0x003b50cc xtset_getall() + 204
2 com.quark.QuarkXPress 0x003b3090 xtman_choosexts + 100
3 com.quark.QuarkXPress 0x003c2dd4 XPressXTMan::ActivateXTs(XTEng::XTCallback*) + 120
4 com.quark.QuarkXPress 0x0053cf70 XTEng::XTManHandler::ActivateXTs(XTEng::XTCallback*) + 64
5 com.quark.QuarkXPress 0x0053d9c0 XTEng::XTEngine::SendActivate() + 352
6 com.quark.QuarkXPress 0x0053e0d8 XTEng::XTEngineBridge::InitXTs() + 176
7 com.quark.QuarkXPress 0x003c229c InitXTensions() + 68
8 com.quark.QuarkXPress 0x000167ec initialize() + 19088
9 com.quark.QuarkXPress 0x0048a720 main + 224
10 com.quark.QuarkXPress 0x00003f00 _start + 380
11 com.quark.QuarkXPress 0x00003d80 _code_start_ + 48

Thread 1:
0 libSystem.B.dylib 0x90053f88 semaphore timedwait_signaltrap + 8
1 libSystem.B.dylib 0x900707e8 pthread cond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf9330 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90c012d0 TimerThread + 60
4 libSystem.B.dylib 0x9002b908 pthreadbody + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000003b497c srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x24000422 xer: 0x0000000020000003 lr: 0x00000000003b497c ctr: 0x0000000090b96968
r0: 0x00000000003b497c r1: 0x00000000bffff060 r2: 0x00000000bfffe000 r3: 0x00000000a0b8c214
r4: 0x00000000ffffff80 r5: 0x00000000ffffff80 r6: 0x00000000ffffff8c r7: 0x0000000000000001
r8: 0x00000000000f4240 r9: 0x0000000000000000 r10: 0x0000000090bb0434 r11: 0x0000000084000422
r12: 0x0000000090b96968 r13: 0x0000000001f9697c r14: 0x0000000000011d70 r15: 0x0000000000010032
r16: 0x0000000000000019 r17: 0x000000000000000a r18: 0x00000000bb1a85b2 r19: 0x00000000007d0230
r20: 0x0000000000000000 r21: 0x00000000ffffffff r22: 0x000000000000037a r23: 0x00000000007cd85c
r24: 0x00000000007cd5ec r25: 0x00000000003b3048 r26: 0x0000000000000001 r27: 0x0000000000000000
r28: 0x00000000bffff134 r29: 0x00000000000006ad r30: 0x0000000000000001 r31: 0x0000000000000000

Binary Images Description:

Apr 30, 2010 3:09 PM in response to gd0

How to read Crash Logs...

http://developer.apple.com/technotes/tn2004/tn2123.html#LISTCRASHLOGSTATEPPC

But it appears to be Quark itself at...

0x003b497c xtset_retrieve(xtsetdiskstruct**, xtsetstruct*) + 28

xtsetdiskstruct makes me think maybe where it thinks Cache files are suppossed to be. Not sure of course.

How to read Crash Logs...

http://developer.apple.com/technotes/tn2004/tn2123.html#LISTCRASHLOGSTATEPPC

I'd try making a new Admin user & see if it crashes logged into that account.

Apr 30, 2010 3:45 PM in response to BDAqua

{quote:title=BDAqua wrote:}But it appears to be Quark itself at...

I don't doubt your analysis, but this version of Quark has been in place, working well for several years, and freshly re-installed yesterday, fwiw.

{quote:title=BDAqua wrote:}I'd try making a new Admin user & see if it crashes logged into that account.

I can try that, but...

I know Admin User Log-In is a really basic, Day-1 part of computer usage, but I've never done any of that in 20 years. No password, no nuthin'. (I reside alone here in a vacuum, no other user is even possible.)

Can you point me to a beginner's tutorial on what that means and how to do it? And undo it?

Thanx.

Apr 30, 2010 5:29 PM in response to BDAqua

Dude!

Everything works now. I'm impressed with ya all over again.

I looked back in the Pref's folder and saw that new Quark items are created. Is this akin to OS9-type damaged preference files/folders that I vaguely remember?

And now I trash the damaged items, yes?

Are we done? Can I ignore/trash 2nd account?

Thanks a lot, man.

Quark repeatedly quits upon launching

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