Automatic renewal of iPad 3G data plan !!!

Question

Automatic renewal of iPad 3G data plan !!!

It says everywhere you look that the data plan will automatically renew every month unles auto renew is canceled. But nowhere can you find HOW TO CANCEL AUTORENEW, kind of a cheap shot ATT.

There is a button in the view account area of the cellular data tab under iPad set up that says cancel plan, but I am hesitant to push it for fear of losing my $29, it should say cancel auto renewal of plans if thats what it does.

Someone please tell me how to cancel auto renew please.

Message was edited by: Frank Catanzaro

Message was edited by: Frank Catanzaro

iPad

Posted on Apr 30, 2010 9:27 PM

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Answer 1

JTrimble

Level 1

20 points

Apr 30, 2010 10:00 PM in response to Frank Catanzaro

I would try to find a way but I forgot my at&t password and their password reset emails are slow as crap.

The AT&T email confirmation of 3G signup states the following:

..."If you purchase a Domestic iPad Plan with a data usage allotment and you use all of your allotment prior to the expiration of the 30 day period, your access to our Data Services will cease for the remainder of the 30 day period. If you want to continue using our Data Services during the remaining 30 day period, you will need to purchase an additional iPad Plan by visiting www.att.com/iPad from your iPad."

From what that tells me, you should be fine.

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Answer 2

Apr 30, 2010 10:21 PM in response to Frank Catanzaro

Cancel renewal, and cancel plan are the same thing. Plans run 30 calendar days, and the device lists your current plan dates. If you do not cancel by the 30th day, it will auto renew for another 30 days.

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Answer 3

JTrimble

Level 1

20 points

Apr 30, 2010 10:39 PM in response to Frank Catanzaro

OK, so you go into your cellular data account, and under your billing period, you choose ADD DATA OR CHANGE PLAN, then choose to change the plan or cancel. Without cancelling, it will automatically renew.

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Answer 4

celliott147

Level 6

11,877 points

Apr 30, 2010 11:36 PM in response to Frank Catanzaro

just cancel the plan...it won't end your service until the end of the 30 day period (or the cap of your data if you select the 250MB/month plan). I haven't personally tested it yet, but that is what i've been told by apple & AT&T.

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Answer 5

Pherman

Level 1

0 points

May 1, 2010 4:35 AM in response to celliott147

I too am curious about this. Has anyone canceled the plan and checked the connection later on to see if it works?

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Answer 6

May 1, 2010 1:50 PM in response to Frank Catanzaro

Geez, you would think this is rocket science!

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Answer 7

BevL

Level 1

55 points

May 1, 2010 4:39 PM in response to Frank Catanzaro

I received an email confirmation when I signed up for the plan. In the email there is a link to cancel automatic renewal. Must do it from the iPad. Haven't actually done it yet but in a few days. I signed up for the limited plan just to try it out. Thought it best tom do in the early going. I've used 3G some today. No problems.

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Answer 8

Ang 83

Level 1

4 points

Oct 28, 2010 4:40 PM in response to Frank Catanzaro

I figured id try it/risk it since I didn't see a definitive answer below..

I just cancelled my plan with a whole month to go and all the data. Result: I can still use the cellular option.

I tested this by canceling the plan this morning, went to work, found the email saying the plan was cancelled when I got home, then I turned off my wi-fi and turned on the cellular and sent an email....all worked and I didn't lose the data I paid for...

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Answer 9

deggie

Level 10

167,177 points

Oct 28, 2010 4:57 PM in response to Frank Catanzaro

You cannot turn off auto renewal, you can check your billing period and cancel the plan just prior to renewal and start it again when you are ready to use it. You mention $29, if you have the unlimited data plan and cancel you will not be able to get it back.

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Answer 10

Jul 31, 2018 1:01 AM in response to BevL

BevL: Do you know the subject line of that email? I'm trying to look for mine and can't find it. Thanks.

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Answer 11

brokosz

Level 1

0 points

Dec 12, 2010 1:55 PM in response to Community User

The original email has the subject of "AT&T Data Plan Purchase Confirmation"

In there is your phone number for the iPad. AT&T prefers you cancel the account from the iPad. If you no longer have access to the device you can call Customer Care (611 from an AT&T phone), follow the prompts for billing and account cancellation. When you speak to someone, you need to give them the phone number associated with the device and the email address you set the data plan up with. This will cancel the account completely; if you ever turn it back on you will need to setup a new account and get a new phone number provisioned.

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Answer 12

Dec 20, 2010 6:40 AM in response to Frank Catanzaro

Thanks.

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Answer 13

VuduPins

Level 1

0 points

Jan 26, 2014 8:10 AM in response to Frank Catanzaro

Is there any way to cancel the plan on the computer, not on the iPad? Something's up with my iPad and it says I have no sim card (even though I do...) and because of that it won't let me select Cellular Data, hence I can't cancel the plan from my iPad.

If you absolutely have to cancel through the iPad, any ideas why it's saying I have no sim card?

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Answer 14

slyguy_28

Level 2

187 points

Jan 26, 2014 8:23 AM in response to VuduPins

Besides calling AT&T and speaking with a representative to cancel the Auto-Renew I think your only other option is using the iPad. I suggest, while leaving the SIM card in, performing a hard boot/reset. Hold the Sleep/Wake and Menu buttons down until the Apple logo appears and fennel release the buttons. Allow the iPad to reset and attempt to access the cellular data functions again.

I hope this helps...

Ryan

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